Feb 07, 2023
IT Support Specialist Featured
Location: Golden, CO Position Description The IT Support Specialist will serve as the first contact with customers who need IT assistance via the phone, face to face, or email. They will troubleshoot, diagnose, and provide technical support related to computer systems, hardware, or software issues. They will provide a consistently high level of customer service while addressing helpdesk tickets. The IT Support Specialist will help with the organization and management of inventory and deployment and work with the IT team to develop creative solutions to end-user issues. Position Responsibilities Close all tickets and maintain a high customer satisfaction Timely workstation deployments and inventory management Organize and process user change requests Respond to tickets for customers seeking help. Follow up with customers to ensure issue has been resolved via either in person, email, or over the phone Up to 5 days of travel per year to provide IT support at...
FOCUS Golden, CO, USA Full time