Oct 19, 2020

Intake Scheduler and Coordinator

  • Catholic Social Services of Washtenaw County
  • Ann Arbor, MI, USA
Full time Social Work

Job Description

Full-time position available for dynamic administrative professional with experience scheduling clients in a high-volume clinical setting.  With a focus on providing excellent customer service and efficient client scheduling for multiple professionals, the Intake Scheduler and Coordinator expertly manages all initial incoming telephone calls for clinical mental health services and is responsible for scheduling all client appointments for the Behavioral Health therapists, nurse practitioner, and psychiatrists.   

To meet the rapidly increasing need for counseling services within our agency, we seek a candidate who will:


  • Adeptly manage all incoming calls from clients seeking appointments for clinical mental health services


  • Prioritize rapid and efficient assignment of clients to available clinical professionals to keep Behavioral Health Services client influx flowing


  • Provide excellent customer service through friendly and efficient client engagement and high-volume clinical scheduling skills

Position will also provide general administrative support to the Behavioral Health Services department including front desk lobby greeting, phone calls, directing visitors, and maintaining client records and electronic files.

Required qualifications include strong, complex scheduling skills preferably gained in a busy clinical setting. Must have excellent interpersonal communication and customer service skills to quickly and efficiently engage clients calling to inquire about services and schedule appointments.  The ideal candidate will possess understanding of sales and marketing principles as they relate to client engagement.  Bachelor’s degree highly preferred but will consider high school diploma or equivalent with at least 2 years of dedicated, high volume clinical scheduling and administrative experience.

Expected pay range to mid-30s, depending on qualifications.  Total compensation includes comprehensive benefit plan with employer contribution, 401k retirement option, plus paid time off with paid holiday schedule that includes the week between Christmas and New Year’s.

As a well-respected non-profit social service agency, Catholic Social Services of Washtenaw County is proud to celebrate over 60 years of exceptional service within our community.  If you are a qualified professional interested in a steady workload and rewarding career opportunity with an established organization, we encourage you to apply today!

Qualified applicants please send resume and cover letter including salary requirements to https://csswashtenaw.bamboohr.com/jobs/view.php?id=51No phone or email inquiries. EOE.



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