Feb 19, 2021

Sales - Subject Matter Expert

  • Augustine Institute
  • Remote (Sycamore, IL, USA)
Full time Customer Service Sales

Job Description

Position: Sales – Subject Matter Expert (SME)

FLSA: Non-Exempt (eligible for overtime in compliance with local, state, and federal regulations)

Pay Range: Between $17.50-25.00/hour

Schedule: This full-time position will work out of the Augustine Institute office in Sycamore, Illinois.

Reporting to: Director of Evangelization Support

Position Summary

The Augustine Institute Subject Matter Expert (SME) presents and sells the Augustine Institute parish programs to pastors and parish staff. The SME develops strategies with parishes and utilizes the full breadth of these programs and offerings.

*Specific duties are listed below but may not be all-inclusive.

  • Develop knowledge and expertise in AI Consultative Sales Process and leading Evangelization methodologies. 
  • Present and sell AI Parish Programs (currently 12+ parish program presentations / consultations).  
  • Support Diocesan-wide FORMED sales initiatives.  
  • Attend daily standup (Scrum) meetings.
  • Update NetSuite sales consultation information.  
  • Document key sales metrics, opportunities, challenges, results, and customer feedback.
  • Serves as an expert and credible representative of the Augustine Institute mission.
  • Effectively communicates and escalates important observations to management.


  • Bachelor’s degree from an accredited university in a related field or equivalent experience.
  • At least 1 year of relevant work experience in sales, preferably in the non-profit industry or in related field.

Necessary Knowledge, Skills and Abilities

  • Knowledge of basic sales principles.
  • Must achieve AI Sales Certification (expert-level knowledge and proficiency in presenting AI programs and offerings) during onboarding
  • Expertise in Windows operating systems and MS Office products.
  • Ability to work in a fast-paced environment and the ability to meet deadlines.
  • Ability to work flexibly and collaboratively within a team environment.
  • Excellent written and oral communication skills.
  • Strong interpersonal skills and ability to work as a positive, collaborative, productive member of the team. 
  • Possesses exceptional organizational and time-management skills.
  • An understanding of the Catholic Church, general knowledge of diocesan organization and operations, and possesses deep empathy for Catholic users of Augustine Institute products.
  • Ability to consistently demonstrate the Augustine Institute’s core values including:
    • Humility – We serve the Augustine Institute Mission with humility and a service mindset.
    • Collaboration – We work together as a united Body of Christ.
    • Innovation – We encourage being creative and demonstrating a clever mindset.
    • Excellence – We strive in everything we do to win souls for Christ.

Work Environment

While performing the duties of this job, the employee will typically work in a climate-controlled office setting.

Employee Benefits

Competitive compensation, excellent benefits including medical, dental, vision, and other insurance, a generous paid time off plan and paid holiday schedule, and a 403(b)-retirement plan with a generous company match.

Company Information and History 

The Augustine Institute is a registered 501(c)(3) Corporation. Our mission is to serve the formation of Catholics for the New Evangelization. Through our graduate school, media, and parish programs, we equip Catholics intellectually, spiritually, and pastorally to renew the Church and transform the world for Christ. 

In 2005, as a response to the call of Pope St. John Paul II, Catholic scholars established in Denver a graduate school dedicated to transforming Catholic education for the New Evangelization. Since then, the Augustine Institute has become the fastest growing Catholic graduate school in the United States and has quickly expanded into a multi-faceted institute providing strategic, disciple-based parish programming and leadership formation to dioceses and parishes across America. 

In July 2015, the Augustine Institute and its partners launched FORMED, our digital, state-of-the-art, online platform (often referred to as a “Catholic Netflix”), which makes available the best Catholic content from a host of leading Catholic apostolates. 

In November 2015, the Augustine Institute entered into a merger with Lighthouse Catholic Media, which included its Parish Consultant independent contractor salesforce; the Parish Kiosk Program, CD of the Month Club Program, and other channels; and what is now the Ignatius Press-Augustine Institute Joint Publishing Venture. 

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