Jul 14, 2021

Online Academic Counselor

  • Franciscan University of Steubenville
  • Steubenville, OH, USA
Full time Education: University/College

Job Description

Date:  July 4, 2021

Position Available:  Online Academic Counselor

Position Reports to:  Assistant Dean of Online Programming

Department:  Academic Affairs

FLSA Status:  Non-exempt

Schedule:  Full-time, Monday – Friday, 8:30 a.m. – 4:30 p.m. (negotiable); occasional onsite evenings or weekends, as required.


Please apply online:  https://franciscan.edu/online-academic-counselor/



The Online Academic Counselor is a critical member of Franciscan University’s eLearning team and works closely with faculty, Academic Advising, Student Support Services, Enrollment Services, and Franciscan Life Online, to envision, build, and maintain a supportive, proactive, student-centered online Franciscan experience particularly focusing on the academic needs and success of each online student.




  1. Communicate proactively and responsively with online students to help them succeed in their courses and programs and connect them personally to Franciscan University.
  2. Collaborate with eLearning team, Student Academic Support Services and appropriate vendor partners to ensure online courses as well as all systems used by online students are ADA compliant, including but not limited to functionality, captioned videos, described images, annotated audio files, etc.
  3. Communicate proactively with faculty members regarding at-risk students and document pertinent communication dealing with specific course-related activities.
  4. Communicate proactively with the Senior Instructional Designer and Technologist to ensure readiness of online courses for our students to ensure students have the best online experience possible.
  5. Coordinate with necessary University offices to integrate the students’ entire online experience from application through graduation.
  6. Provide telephone, in-person, and online support for Blackboard and other instructional technology needs of faculty, staff, and students.
  7. Advocate for online students’ academic needs with faculty and within the Academic Affairs area and across the University.


This is not intended to be an all-inclusive list.  Additional duties, expectations and responsibilities may be added or changed as needed to meet the University's needs.



Must understand, support and embrace the mission of Franciscan University of Steubenville and possess the following:


Work Experience


  • 1-2 years of experience providing excellent remote academic, eLearning, and/or customer support to university students and faculty.
  • 1-2 years of experience in working with ADA compliant resources.
  • Demonstrated excellence and passion for supporting online students’ academic and technical needs via telephone, web conferencing, chat, and email as well as demonstrated tact and discretion.
  • Demonstrated excellence in and passion for using and supporting students and faculty using Blackboard Learn and other eLearning tools in higher education.
  • Demonstrated experience and eagerness to create and maintain a vision for online students to engage in Franciscan University’s unique culture and access student support services to become an integral part of the Franciscan family and succeed in their online programs.
  • Demonstrated experience and passion for collaborating with and coordinating projects with professionals in various departments across campus as well as external partners.


Competencies, Skills, and Abilities


  • Demonstrated dedication to and passion for the Franciscan University mission.
  • Interpersonal Skills: Demonstrated collegiality, professionalism, and passion to serve others and to go above and beyond what is required to support the mission and help others learn and succeed.
  • Drive for Results: Desire to work and contribute to a fast-paced, small team environment with an eagerness to pitch in wherever and whenever is needed.




  • Bachelor’s degree in related field preferred, but a combination of education and experience will be considered.


Technical Skills


  • Demonstrated excellence in and passion for using and supporting applications for creating engaging instructional materials including MS Office, Adobe Acrobat, Camtasia, etc., and the ability to quickly learn new applications as needed.


Workplace Factors


  • Typical work hours are Monday through Friday, 8:30 a.m. – 4:30 p.m. (negotiable).
  • Occasional on-site evenings or weekends, as required.


Candidates must submit an online application, a resume and a cover letter that demonstrates their fit for the position based on their experience, accomplishments and skills as well as their desire to advance the mission of Franciscan University.


Please apply online:  https://franciscan.edu/online-academic-counselor/


For other information and job postings, visit our website at https://www.franciscan.edu


Franciscan University of Steubenville is committed to principles of equal opportunity and is an equal opportunity employer.

Apply Now