Mar 04, 2022

Director of Human Resource Services

  • Franciscan University of Steubenville
  • Steubenville, OH, USA
Full time Education: University/College Human Resources

Job Description

Date:  March 2, 2022

Position Available:  Director of Human Resource Services

Position Reports to:  Executive Director of Human Resources

Department:  Human Resources

FLSA Status:  Exempt

Schedule:  Full-time; Monday – Friday, 8:30 a.m. – 4:30 p.m., some evenings and weekends, occasional travel


Please apply online:



The Director of Human Resource Services is responsible for planning and driving the University’s efforts for attracting, developing, retaining, and rewarding highly competent and mission-dedicated employees. This position will provide employees and managers with a service-oriented framework of interrelated human resource management practices in a manner which aligns with the University’s mission and strategy and is financially sustainable and legally compliant.



  1. Collaborate with executive leadership to design, implement, and maintain policies and processes which result in the hiring of exceptionally competent and mission dedicated employees. Develop staffing strategies and programs to identify talent within and outside the University and facilitate evaluation and placement of both internal and external candidates.
  2. Provide guidance and leadership to the human resources team and for key elements of human resources management such as payroll processing, benefit enrollment/maintenance, hiring activities, occupational health and safety, resolution of employee concerns, and implementation of non-discrimination policies. Engage with managers and individual employees on an ongoing basis to assess the effectiveness of these processes and implement improvements for employee service and well-being.
  3. Collaborate with executive leadership in the resolution of human resource, compensation, and benefits questions, concerns, and issues. Partner with management to craft developmental plans for employees and resolve interpersonal and work-related problems. Work with leaders and managers to assess organizational needs. Facilitate compliance with Title VII of the Civil Rights Act of 1964, Fair Labor Standards Act, Family Medical Leave Act, Americans with Disabilities Act, Equal Pay Act, Immigration Reform and Control Act, Affordable Care Act, and all other applicable federal and state employment laws. 
  4. Oversee the University’s community building and social events task force. Provide a framework of activities that attract involvement from all constituent groups. Foster the development of community by leveraging the use and adoption of social media and technology.
  5.  Maintain an up-to-date staff employee handbook and collaborate with executive leadership to ensure that the policies in place are aligned with institutional values, preserve religious liberty to the greatest extent possible, support organizational effectiveness, provide needed guidance and clarity to employees, and mitigate institutional risks.
  6.  Manage and maintain integrity of the human resources information system. Work collaboratively with Information Technology Services (ITS) to maximize the functionality of Jenzabar HRIS applications and others. Lead efforts and find creative solutions to automate key HR processes and practices, enable HR metrics/analytics and employee self-service. Manage and maintain HR intranet (MyFranciscan) site and provide training for the campus community regarding resources available through the HR intranet site.
  7.  Provide regular internal and external reporting on key data and metrics reflecting the size, scope, efficiency, and effectiveness of the University’s human resources and related practices.
  8.  Serve on the University’s Compensation Committee and collaborate with executive leadership on the design, implementation, and ongoing evaluation of the University’s total compensation programs (salaries + benefits). Assess the competitiveness and effectiveness of all programs and practices against relevant and comparable universities, industries, and markets. Foster awareness, appreciation, and the effective use of the University’s total compensation practices through ongoing communications, programming, and training. Monitor benefits compliance and performance, assess vendors and product services and risks, and recommend changes to meet the University’s overall objectives.
  9.  In collaboration with executive leadership, identify, promote, and implement initiatives aimed at fostering and measuring engagement of employees and the further development of a unique organizational culture focused on the University’s identity and core values.
  10.  In collaboration with executive leadership, implement processes aimed at aligning individual employee performance and skills with the University’s strategic objectives in a manner which fosters institutional advancement as well as the continual development of individual employee skills and capabilities.


This is not intended to be an all-inclusive list. Additional duties, expectations and responsibilities may be added or changed as needed to meet the University's needs.



Must understand, support, and embrace the mission of Franciscan University of Steubenville and possess the following:


Work Experience

  • Minimum of 5 years of human resources generalist experience required, including experience resolving moderately complex employee relations matters – 7+ years preferred.


  • Must possess a demonstrated track record of success in leading and managing compensation, payroll, and/or benefits administration for a similarly sized organization.


  • Must possess an expert experience with and understanding of the impact of human resources practices and processes in driving organizational effectiveness and mission sustainability. Must understand the operational and financial implications that drive the University’s business and the higher education industry.




  • Mission Leadership: Must understand, embrace, and live out the University’s mission and possess the ability and willingness to articulate these principles and translate them into programs, policies, and decisions. Must take specific steps to visibly witness and champion the University’s values and inspire the expression of these values.


  • Leading Self and Others: Demonstrates a commitment to ongoing conversion and growth. Uses feedback and self-awareness to continually grow and sharpen one’s own leadership skills. Creates and seizes opportunities to motivate and support the performance and growth of others including training, teaching, and mentoring them, delegating and empowering others to act, and providing on-going coaching. Appropriately recognizes progress and achievement, provides effective feedback, and deals forthrightly with performance issues.


  • Strategic Leadership: Examines relevant trends and projections and seeks the insights of multiple stakeholders to anticipate change and address future implications. Develops an inspiring and realistic, longer-term vision and a clear, actionable plan for getting there.


  • Business Acumen & Drive for Results: Demonstrates understanding and application of key indicators and the fiscal management principles needed for sound business decisions. Ensures effective use and stewardship of University resources. Tenaciously pursues priorities with passion and energy, holding self and others to the highest standards of achievement and accountability. Establishes and uses effective reporting and feedback processes to monitor progress, anticipate problems, remove obstacles, and make course corrections as needed.


  • Interpersonal Skills: Finds common ground and gains cooperation with minimal disruption and fallout. Relates well to all people above, below, at a peer level, inside and outside of the organization. Uses diplomacy and tact to diffuse high-tension situations.


  • Written and Verbal Communication: Clearly and comfortably expresses one’s views and thoughts to different listeners/audiences. Knows how to get and keep audience attention; and effectively handles questions and side bars. Presents effectively in multiple settings: one-on-one, small/large groups, peers, staff, and leaders. Knows when to use written communications instead of verbal communications.


  • Teamwork: Appreciates and leverages individual differences in perspective, style, and skills. Shares information openly to ensure everyone has what they need to perform effectively. Is effective at gaining cooperation both within and outside of one’s own department or area.



  • Bachelor’s degree required, preferably in the field of Human Resources, Business, Psychology, Organizational Development, or other program of study directly related to the position responsibilities. Masters/terminal degree in relevant field is strongly preferred.


  • CPA or Human Resources / Benefits Management certification strongly preferred (i.e., SHRM-CP / SCP / CEBS / FEBP).


Technical Skills

  • Proficiency in standard desktop software applications (e-mail, MS Office, etc.) is required. Must possess intermediate to advanced Excel skills. Database management and Jenzabar EX experience is a plus.


Workplace Factors

  • This role is not envisioned as a remote work opportunity. Occasional travel as well as evening/weekend work required.


Candidates must submit an online application, a resume and a cover letter that demonstrates their fit for the position based on their experience, accomplishments, and skills as well as their desire to advance the mission of Franciscan University.


Please apply online:


For other information and job postings, visit our website at


Franciscan University of Steubenville is committed to principles of equal opportunity and is an equal opportunity employer.

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