Manager of Guest Outreach and Satisfaction

Date:  June 8, 2022

Position Available:  Manager of Guest Outreach and Satisfaction

Position Reports to:  Director of Sales, Engagement and Publications

Department:  Franciscan Center for Evangelization and Renewal

FLSA Status:  Exempt

Schedule:  Monday – Friday, 8:30 a.m.- 4:30 p.m.; occasional travel; occasional evening and weekend hours;

Please apply online:  

POSITION SUMMARY

The Manager of Guest Outreach and Satisfaction works to assure that Steubenville Conferences, primarily, and other Franciscan Center initiatives grow their audiences from across North America and internationally, through direct sales and customer service. Activities/efforts include creating and managing plans and personnel related to phone sales, mass texts, emails; and follow-up to lead/sales inquiries. This Manager works in concert with the Marketing team to coordinate the Center units’ sales funnel messaging and follow-through.

PRIMARY RESPONSIBILITIES

1.     Develop and manage plan and personnel for outreach efforts of the Center with a focus on the Conference Office, including writing scripts, managing PT and SWOP workers, reviewing and reporting data analytics.

2.     Manage Ambassador & Youth Champion Programs for Adult & Youth Conferences. Managing Coaches as well as performing the Coaching function.

3.     Text Message engagement, sales, promotion, responses, and platform management.

4.     Manage sales team needs within Salesforce, exporting data and analyzing metrics.

5.     Manage Youth Group Leader pre-registration engagement.

6.     Conduct research of market and trends in relation to telemarketing and event sales best practices.

7.     On campus presence during conferences to serve constituents and quality experience.

This is not intended to be an all-inclusive list.  Additional duties, expectations and responsibilities may be added or changed as needed to meet the University's needs.

REQUIREMENTS

Must understand, support and embrace the mission of Franciscan University of Steubenville and possess the following:

Technical Skills

·         Highly proficient in Salesforce or other CRM

·         Highly proficient in Microsoft Office Suite

·         Familiarity with group text applications

Non-Technical Competencies, Skills, and Abilities

·         Excellent Communication Skills – both oral and written, including phone work

·         Ability to manage multiple projects and deadlines in an organized manner

·         Clear understanding of the mission of Franciscan University and the Conference Office

·         Ability to train and manage phone sales representatives

·         Maintains a clear focus on the intended outcomes of a given goal, project, or assignment

·         Can be consistently counted on to follow through, meet commitments, and deliver results.

Education/Credentials

·         Bachelor’s degree in Communications, Marketing, or related field

·         3 years of sales experience (preferred)

·         At least 1-2 years management experience

Workplace Factors

·         Occasional travel

·         Occasional evening and weekend hours

·         Presence at all on campus adult and youth conferences

Candidates must submit an online application, a resume and a cover letter that demonstrates their fit for the position based on their experience, accomplishments and skills as well as their desire to advance the mission of Franciscan University.

Please apply online:  

For other information and job postings, visit our website at https://www.franciscan.edu

Franciscan University of Steubenville is committed to principles of equal opportunity and is an equal opportunity employer.