Online Enrollment Counselor
- Franciscan University of Steubenville
- Steubenville, OH, USA
Job Description
Date: July 13, 2022
Position Available: Online Enrollment Counselor
Position Reports to: Director of Online and Graduate Enrollment
Department: Enrollment Management, Admissions
FLSA Status: Exempt
Schedule: Full-time; Monday-Friday, 8:30 a.m. – 4:30 p.m.; must be able to work evenings and weekends, as necessary, especially during the summer; occasional travel, as required
Please apply online: https://franciscan.edu/online-enrollment-counselor-2/
POSITION SUMMARY
The Online Enrollment Counselor is responsible for making initial contact with inquiries and with providing thorough customer service throughout the entire admissions process and beyond. Occasional travel to outside sell at conferences may occur. Sales and customer service skills are a must. It is also important to be extremely efficient and a good problem solver.
PRIMARY RESPONSIBILITIES
1. Make daily calls to new inquiries.
2. Contact existing inquiries to discuss the application process.
3. Contact applicants to assist them in completing applications.
4. Contact admittees to assist with email setup, Blackboard setup, and Registration.
5. Provide referral information to students regarding Financial Aid.
6. Organize marketing and communications to prospects and applicants.
This is not intended to be an all-inclusive list. Additional duties, expectations and responsibilities may be added or changed as needed to meet the University's needs.
REQUIREMENTS
Must understand, support and embrace the mission of Franciscan University of Steubenville and possess the following:
Work Experience
- Sales experience is desired.
- Customer service experience is desired.
Competencies
- Drive for Results: Is sales focused and tenacious at pursuing a goal and bringing it to a successful close; has a knack for finding the most efficient way of getting something done.
- Customer/Service Focus: Demonstrates a sense of urgency and responsiveness to customers’ needs, inquiries and requests.
- Decision Quality: In terms of problem solving, has a knack for getting to the most critical or essential point in a situation or problem and for resolving it.
- Action Oriented – Hard working and displays initiative; doesn’t wait to be told or asked to do something.
- Process Management: Is effective at identifying and organizing various process steps into an efficient work flow.
Education
- Bachelor’s Degree preferred.
Technical Skills
- Proficient in Microsoft Office.
- Skilled in the use of social media as a marketing and community building tool.
Workplace Factors
- Must be able to work evenings and weekends, as necessary, especially during the summer.
- Occasional travel, as required.
- Must understand and support the Mission of Franciscan University of Steubenville.
Candidates must submit an online application, a resume and a cover letter that demonstrates their fit for the position based on their experience, accomplishments and skills as well as their desire to advance the mission of Franciscan University.
Please apply online: https://franciscan.edu/online-enrollment-counselor-2/
For other information and job postings, visit our website at https://www.franciscan.edu
Franciscan University of Steubenville is committed to principles of equal opportunity and is an equal opportunity employer.
Apply Now
Work Should Never Be Just Work!
It should be a calling, a vocation. Through pursuing a career with Franciscan University, you’ll have the opportunity to be a part of a visionary organization in service of the Catholic Church, society, and culture.
At Franciscan University you will work for and with the Church, alongside like-minded men and women who share your values and your desire to transform the culture. You’ll be challenged by the work and rewarded by the fruit it bears. You’ll be part of an institution that Francis Cardinal Stafford, former president of the Pontifical Council of the Laity, described as “central to the reform and the renewal of the Catholic Church after the Second Vatican Council.”
Founded in 1946 by the Franciscan Friars of the Third Order Regular, Franciscan University is known around the world for its enduring fidelity, vibrant campus culture, and academic excellence.
In just under 70 years, Franciscan University of Steubenville has emerged as a leader in academically excellent and passionately Catholic education. By integrating faith and reason in the pursuit of truth and right living, the University has grown from a small facility serving local veterans of World War II to a beautiful hillside campus and an educational institution recognized nationally and internationally for its programs, faculty, and graduates.
Since 2001, the University has been ranked in the elite “first tier” of Midwestern universities by U.S. News and World Report’s guidebook, America’s Top Colleges. Included in every edition of the Cardinal Newman Society’s Guide to Choosing a Catholic College, Franciscan has also been ranked as a top 100 “best value” in private higher education by Kiplinger Personal Finance Magazine since 2011.
Numbered among Franciscan’s graduates are bishops and priests, congressmen and pro-life activists, missionaries, catechists, doctors, lawyers, and teachers. They’re leaders in the Church and culture, serving in the vanguard of the New Evangelization, and they’re doing that, in large part, because of the education in faith and reason they received at Franciscan University.