Director of Clinical Services

Emmaus Catholic Hospice

Our Mission is to provide authentically Catholic home hospice care in the Denver community.

Building our loving service in Colorado for nearly 100 years, Dominican Home Health Agency now has a new name and focus: Emmaus Catholic Hospice. 

Job Summary: Serves as a supervisor to all field staff to assure adherence to agency policies and federal and state regulations; serves as liaison between clinical staff and operations staff; and as liaison among the Agency, facilities, the medical and general community.

DUTIES AND RESPONSIBILITIES:

• Assumes responsibility for direction, coordination, and overall supervision of each type of service provided by the hospice either directly or by contract.
• Always maintains availability during operating hours and participates in all activities relevant to the professional services provided; may have similarly qualified designate alternate.
• Assures all clinical functions meet all state and federal regulations and rules.
• Responsible for the direction, coordination, and supervision of services and takes steps to ensure:
  • The quality of services is maintained,
  • Staffing of the program is appropriate
  • Services are available in accordance with all contracts and regulations
• Assures all services are provided by a qualified supervisor.
• Assures annual performance evaluations for all personnel are completed, shared, reviewed and signed.
• Develops and/or approves and participates in on-going education.
• Follows up with admissions coordinators to ensure that referrals result in a timely start of care or are well documented as non-admitted referrals.
• Demonstrates a positive attitude as example of professional behavior for both the office staff and direct care staff.
• Provides leadership in orientation and competency verification of agency direct care staff.
• Assures contracted direct care providers meet agency policy requirements.
• Provides, as needed, direct supervision of new hired clinicians and assures supervision of all staff is completed per regulations and agency policy including documentation of same.
• Participate in the field according to staff needs, providing spot checks and follow‑up for specific services and/or quality improvement issues.
• Provides direct response and guidance to staff for problem resolution in patient care.
• Provides information and reports to Administrator as instructed, including but not limited to corrective actions in Plan of Correction or Quality Improvement activities.
• Always represents the Agency in a professional and loyal manner. Always demonstrates professional deportment and communication style with the following, but not limited to, all office staff, field staff, contractors, vendors, and patients and physicians and their offices.
• Initiates joint projects and presentations to improve patient care and/or education of community members on issues pertinent to agency interests.
• Responsible for reviewing on-call logs and assure follow up completed and documented.
• Participates in Quality Assessment Performance Improvement (QAPI) activities as assigned by Administrator.
• Trains staff and assures delegation of components of QAPI as needed to meet the total expectations of this position including review of clinical and aide visit notes, orders and documentation.
• Other duties as assigned. 

QUALIFICATIONS/EDUCATION REQUIRED:

• Registered Nurse with current state licensure without stipulations, and Bachelor’s degree required; Master’s degree preferred.
• At least two (2) years clinical nursing experience; two (2) years in hospice preferred, closely related nursing accepted.
• Experience in supervision of at least one (1) year.
• Must have proven supervisory and communication skills.
• Must have proven ability to act as liaison among clinical and non-clinical employees and the public.
• Should have budget development and monitoring abilities.                                                                    

ABILITIES, SKILLS AND KNOWLEDGE: 

• Demonstrated understanding of the Medicare and Medicaid reimbursement system.
• Demonstrated expertise in coordinating work activities of inter-disciplinary team.
• Excellent oral and written communications skills with proven ability to communicate with technical and non-technical users.
• Ability to read, analyze, and interpret common scientific and technical journals, professional journals, and legal documents.
• Ability to read and interpret physicians’ orders and notes from other caregivers as well as respond to   them verbally and in writing.
• Ability to effectively present information to clients and employees and community members.
• Ability to respond effectively to the most sensitive inquiries or complaints.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to send/receive emails and use the internet for research and informational purposes.
• Ability to use software to create a spreadsheet with minimal instruction.
• Ability to use word processing software for communication and documentation purposes.
• Ability to use independent judgment to manage and impart confidential information.
• Ability to prioritize multiple time-sensitive tasks simultaneously.
• Working knowledge of Windows operating system and ability to advance computer skills as required.
• Ability to establish and maintain effective working relationships with fellow employees and the public.

 SPECIAL REQUIREMENTS:

• Current CPR certification
• TB test upon hire
• Proof of current Covid-19 vaccination or approved Medical or Religious exemption.
• Possession of a valid state Driver's License with reliable transportation and applicable car insurance. 

PHYSICAL REQUIREMENTS:

• Ability to regularly sit, stand, stoop, bend, kneel, walk, balance, crouch, crawl, push, pull, reach with hands and arms, and talk and hear.
• Ability to frequently use hands to finger, handle, or feel.
• Ability to frequently lift and/or move up to 50 pounds and occasionally lift and/or move 100 pounds.
• Ability to use close vision, distance vision, color vision, peripheral vision, depth perception.
• Ability to adjust focus. 

WORK ENVIRONMENT:

• The employee is frequently exposed to outside weather conditions.
• The work environment is highly variable, as care is provided in private homes.
• Lighting, acoustics, air quality, temperature and environmental hazards are not predictable.
• The employee is occasionally exposed to wet and/or humid conditions, household pets/animals, fumes or airborne particles, and toxic or caustic chemicals.
• The noise level in the office work environment is usually moderate.

TRAVEL:

• The employee is required to travel frequently to complete agency business.

COMPENSATION:

• Salary: $120,000-125,000 – Or commensurate with experience.
• Benefits:

              o Health, Disability and Life Insurance 

              o Dental Insurance through Delta Dental 

              o Vision through VSP

              o 403b investment/retirement plan

 ATTESTATION: 

I understand Emmaus Hospice will adhere to the Ethical and Religious Directives for Catholic Health Care Services (ERDs) as promulgated by the United States Conference of Catholic Bishops, latest edition, with particular attention to Part Five: Issues in Care for the Seriously Ill and Dying. I further acknowledge that Emmaus Hospice and its employees will not participate in Physician Assisted Suicide, by whatever name, including Medical Aid in Dying (MAiD), as detailed in the employee handbook.  I also understand that failure to adhere to the ERDs may result in immediate termination of employment.