YOUR ROLE: As a Customer Service Representative, you will work collaboratively with the growing CatholicVote CSR team to provide world-class customer care to the organization’s donors and followers. You will report to the Director of Marketing and provide essential administrative support to both the Development and Programming teams.
WHO WE ARE: CatholicVote is a lay movement of committed Catholics who are passionate about living out the truths proclaimed by Christ and His Church in the modern world. We are joined by many individuals of other faith traditions because the common good we seek is universal to all men and women of goodwill.
Our mission is to inspire every Catholic in America to live out the truths of our faith in public life. Our vision is to be the most recognized and respected voice for Catholicism in American public life and in so doing bring about a renewal of the culture of our land.
WHAT YOU WILL BE DOING:
This position will assist other current Customer Service Representatives with:
Answering the main phone line; assisting with general questions, taking messages or forwarding phone calls to appropriate team members, responding to voicemails
Monitoring general CatholicVote email inboxes; responding to general questions, forwarding emails to appropriate team members, updating subscriber preferences
Sorting and managing incoming physical mail
Coordinating with mail-house to remove followers from mailing lists as needed
Communicating on CatholicVote's behalf with people both internally and externally
Maintain swag inventory shipping from the office including direct to consumer products and booth materials for conferences
WHAT YOU MUST BRING:
Experience in an administrative role or customer service role preferred
Ability to respond to emails and phone calls efficiently and professionally
Ability to cooperate with other employees to ensure a smooth running, effective office operation
Organized and flexible with a high degree of integrity, reliability, initiative and adaptability
Ability to handle and maintain confidential information
Excellent verbal, written, and listening communication
Comfortable working in a visibly Catholic environment
Experience utilizing various Microsoft Office and Google software products
Previous experience using a CRM system is a plus
Preferred interest in the political sphere
PHYSICAL JOB CONDITIONS:
Candidates must be able to work from our office in Carmel, Indiana. Applicants looking for remote opportunities will not be considered.
HOW TO APPLY:
Please send your resume and cover letter to Hiring@CatholicVote.org.
Compensation commensurate with experience.