Apr 10, 2024

Student Success Counselor

  • Franciscan University of Steubenville
  • Steubenville, OH, USA
Full time Education: University/College

Job Description

Date: April 8, 2024

Position Available:  Student Success Counselor

Position Reports to:  Director of Student Success

Department:  Center for Success

FLSA Status:  Exempt

Schedule:  Full-time; Monday – Friday, 8:30 a.m. – 4:30 p.m.

Please apply online:  https://franciscan.edu/student-success-counselor-3/



The Student Success Counselor creates a welcoming environment, helping students thrive at Franciscan by connecting students with needed services and resources. This position includes a particular emphasis on minority and first-generation students.



1.    Work with incoming and returning academically at-risk students to ensure and promote a successful semester outcome. Facilitate programming and academic counseling to minority and first-generation students.


2.    Collaborate with the Student Success team to respond to students’ self-identified academic, personal, social and spiritual needs, connecting them with appropriate on-campus resources as needed, and providing academic coaching to students who have been identified as at-risk by virtue of their academic history, test scores, high school GPA, or other key indicators.


3.    Foster university retention efforts in the enrollment process of returning students. Encourage students to pre-register in a timely manner, providing assistance and resolving barriers to enrollment.


4.    Advise students with academic deficiencies and those considering a partial or total withdrawal from the University. Connect students with necessary resources, and help all students navigate academic policies and enrollment options.


5.    Assist in coordinating peer tutoring services. Responsibilities include the recruitment, training, and evaluation of tutors; arranging individual and group tutoring placements; maintaining tutoring records; supervision of group tutoring labs and other learning services outside of the classroom.


6.    Facilitate academic workshops on subjects such as time management, test preparation, learning styles, and goal setting to further academic engagement and success amongst Franciscan students.


7.    Maintain and assess a communication plan for the Center for Success, including, but not limited to, email campaigns, on-campus promotional materials, social media campaigns, and individual student calling and text messaging.


This is not intended to be an all-inclusive list. Additional duties, expectations and responsibilities may be added or changed as needed to meet the University's needs.



Must understand, support, and embrace the mission of Franciscan University of Steubenville and possess the following:



Work Experience

·         1-3 years’ experience working with undergraduate or graduate students in a college or university setting, in coaching, goal setting, advising, tutoring, mentoring or other academically-focused roles.

·         1-3 years of customer service experience, specifically in an office setting.



·         Interpersonal Skills and Verbal Communication – Effectively uses both formal and informal means of communications and influence; is sensitive and adapts to how different people think and function.

·         Customer/Service Focus – Thinks and acts with the students’ interests in mind; displays a strong service orientation; quickly and accurately interprets student’s needs and recommends resources and solutions.

·         Managing and Measuring Work – Uses SMART goals to optimize individual and team performance and results; effectively identifies and organizes steps, tasks, resources, and timing needed to accomplish goals.

·         Action Oriented – Displays initiative; identifies and addresses roadblocks or obstacles that impede progress of a project or task.

·         Developing others – Helps others continually reflect on their strengths, weaknesses, and development opportunities; is effective at using delegation, coaching and performance management to help others grow.



·         Bachelor’s Degree required.


Technical Skills

·         Microsoft Office Suite

·         Student Information System/Database experience (i.e., Jenzabar, Symplicity, Salesforce) would be preferrable.

·         Marketing/social media applications and systems would be preferable.


Workplace Factors

·         Occasional flexible and extended scheduling.

·         Ability to work regularly on campus in an office setting.


Candidates must submit an online application, a resume and a cover letter that demonstrates their fit for the position based on their experience, accomplishments, and skills as well as their desire to advance the mission of Franciscan University.


Please apply online:   https://franciscan.edu/student-success-counselor-3/

For other information and job postings, visit our website at https://www.franciscan.edu


Franciscan University of Steubenville is committed to principles of equal opportunity and is an equal opportunity employer.


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