Inside Sales Representative/Ministry Success: Atlantic Territory PA, NJ, DE, MD, DC

Postion: Inside Sales Representative/Ministry Success Advocate/Atlantic

Atlantic Territory:  PA, NJ, DE, MD, DC

FLSA: Non-exempt (eligible for overtime in compliance with local, state, and federal regulations)

Schedule: This full-time position (40 hours/week) will work remotely within the United States.

Pay Range: $20 per hour plus opportunities for incentive compensation; $2/hour premium for bilingual English/Spanish fluency

Reporting to: Manager

Position Summary:

The Ministry Success Advocate is a pivotal role within our organization, responsible for cultivating relationships, promoting the Augustine Institute’s (AI) products and services and supporting the growth of our Catholic community through outreach and engagement efforts.   This role combines sales acumen with a deep understanding of our mission for evangelization, products, sales administration of parishes and schools within our Catholic faith. 

Responsibilities:

Sales and Outreach:

1. Schedule appointments, meetings and follow-up calls for our Ministry Sales Representatives with prospective parish and school leads to generate interest in learning more about the AI’s products and service and to address their needs.
2. Proactively engage with assigned parishes through outbound cold calls with parishes, schools, diocesan organizations, or communities and engage in discovery conversations to identify challenges and problems and prescribe appropriate AI products, services, events, and values.
3. Conduct outbound calls, emails and in-person visits to secure discovery appointments with parish and school representatives.
4. Utilize sales strategies to create customized packages and discuss the features and benefits of AI products, programs and services to close sales and encourage full participation in our portfolio.
5. Consistently achieve and exceed sales quota

Relationship Building

1. Develop and nurture relationships with AI engaged parishes, providing support, guidance and information about products, services and upcoming events.
2. Act as the first line of contact of parishes and solve customer issues by coordinating with Parish Care, Customer Success or other relevant departments to resolve the issue.
3. Establish a consistent schedule for following up with community members.  

Sales Administration Support:

1. Enter orders generated from the assigned Ministry Consultants along with entering orders generated from assigned parishes in your territory.
2. Maintain accurate records of communications and interactions with current customers and potential leads using the CRM software.

Community Engagement:

1. Actively participate in community events, gatherings, and conferences to represent the Augustine Institute and foster connections with customers.

Continual Learning and Growth:

1. Stay updated on Augustine Institute’s new products and offerings, sales techniques to effectively communicate the value of our products.
2. Participate in training sessions to enhance sales skills and deepen understanding of Augustine Institute values. 
3. Other duties as assigned

Qualifications:

• College degree preferred but not required, preferable in related field (Catholic Ministry, Sales, Marketing, Theology)
• Proven experience in sales, customer service or outreach, preferably within Catholic ministry
• Excellent communication, interpersonal, and relationship-building skills.
• Knowledge and practical usage of the Augustine Institutes products (FORMED, Word of Life, Amen App) preferred.
• A strong alignment with the values, mission and principles of the Catholic Church, general knowledge of diocesan organization and operations, and possess deep empathy for Catholic users of Augustine Institute products.
• Build rapport and trust.
• Strong influencing skills, can build a compelling case that benefits the customer.
• Passionate to help customers and solves problems, proposing solutions.
•  Ability to consistently demonstrate the Augustine Institute’s core values, including: 
  1. Humility – We serve the Augustine Institute Mission with humility and a service mindset.  
  2. Collaboration – We work together as a united Body of Christ. 
  3. Innovation – We encourage being creative and demonstrating a clever mindset. 
  4. Excellence – We strive in everything we do to win souls for Christ. 

Physical Demands

While performing the duties of this job, the employee is regularly required to perform typing and use of office equipment, talking, hearing, seeing, and repetitive motions.

Occasional Travel may be required in this role.

Travel 20% with occasional overnight stays

Annual trip to home office

* The base compensation range represents the low and high end of the compensation range for this position. Actual compensation will vary and may be above or below the range based on various factors including but not limited to qualifications, skills, competencies, and experience. The Augustine Institute offers a competitive total rewards package, which includes a 403b retirement plan match, medical, dental, and vision insurance, paid holidays, and a generous paid time off plan, as well as other benefits.