Job Description
Date: September 23, 2024
Position Available: Student Accounts Specialist
Position Reports to: Executive Director of Enrollment Services
Department: Enrollment Services
FLSA Status: Non-Exempt
Schedule: Full-time; Monday – Friday, 8:30 a.m. – 4:30 p.m.
Please apply online: https://franciscan.edu/student-accounts-specialist/
POSITION SUMMARY
The Student Account Specialist will provide billing support to all 3rd party vendors including veterans, ROTC, religious orders, outside scholarship organizations, state, and local governments. The specialist will also be responsible for orderly and scheduled delivery of student account bills including service through email and phone interactions with students and parents as well as managing the monthly payment plan process and balancing. As a member of the student account team, will provide support in all aspects of customer service regarding student accounts.
PRIMARY RESPONSIBILITIES
1. Provide accurate collection of data and forms to prepare for veterans billing.
2. Organize and track collection from all outside payors including religious orders and government agencies.
3. Manage monthly payment plan including marketing to families and tracking balances.
4. Provide customer service to students and families, in person, through email and phone.
5. Assist with support at customer reception areas in enrollment department, greeting and assisting students and visitors.
6. Prepare and maintain accurate and timely delivery of student billing statements.
7. Work to improve electronic billing for our online student population.
This is not intended to be an all-inclusive list. Additional duties, expectations and responsibilities may be added or changed as needed to meet the University's needs.
REQUIREMENTS
Must understand, support, and embrace the mission of Franciscan University of Steubenville and possess the following:
Technical Skills
· Must understand and work easily in financial databases and systems
· Proficiency in Excel
Non-Technical Skills & Competencies
· Customer Service Focus
· Managing and measuring work
· Process Management
· Quality of Work
Education & Experience
· Bachelor’s degree preferred, not required
· Experience in financial systems or banking
Workplace Factors
· As a customer service position, must be able to sit, stand and communicate to public throughout the day
· Location may vary depending on work schedule for day; must be adaptable and able to perform duties in fluctuating locations
Candidates must submit an online application, a resume and a cover letter that demonstrates their fit for the position based on their experience, accomplishments, and skills as well as their desire to advance the mission of Franciscan University.
Please apply online: https://franciscan.edu/student-accounts-specialist/
For other information and job postings, visit our website at https://www.franciscan.edu
Franciscan University of Steubenville is committed to principles of equal opportunity and is an equal opportunity employer.
Work Should Never Be Just Work!
It should be a calling, a vocation. Through pursuing a career with Franciscan University, you’ll have the opportunity to be a part of a visionary organization in service of the Catholic Church, society, and culture.
At Franciscan University you will work for and with the Church, alongside like-minded men and women who share your values and your desire to transform the culture. You’ll be challenged by the work and rewarded by the fruit it bears. You’ll be part of an institution that Francis Cardinal Stafford, former president of the Pontifical Council of the Laity, described as “central to the reform and the renewal of the Catholic Church after the Second Vatican Council.”
Founded in 1946 by the Franciscan Friars of the Third Order Regular, Franciscan University is known around the world for its enduring fidelity, vibrant campus culture, and academic excellence.
In just under 70 years, Franciscan University of Steubenville has emerged as a leader in academically excellent and passionately Catholic education. By integrating faith and reason in the pursuit of truth and right living, the University has grown from a small facility serving local veterans of World War II to a beautiful hillside campus and an educational institution recognized nationally and internationally for its programs, faculty, and graduates.
Since 2001, the University has been ranked in the elite “first tier” of Midwestern universities by U.S. News and World Report’s guidebook, America’s Top Colleges. Included in every edition of the Cardinal Newman Society’s Guide to Choosing a Catholic College, Franciscan has also been ranked as a top 100 “best value” in private higher education by Kiplinger Personal Finance Magazine since 2011.
Numbered among Franciscan’s graduates are bishops and priests, congressmen and pro-life activists, missionaries, catechists, doctors, lawyers, and teachers. They’re leaders in the Church and culture, serving in the vanguard of the New Evangelization, and they’re doing that, in large part, because of the education in faith and reason they received at Franciscan University.