Jun 15, 2018

Dennis Smith

  • Manager
  • Olathe, KS, USA
Full time Admin-Clerical Customer Service Entry Level Human Resources Management Religious Education

Work Experience

Service Manager
Feb 2018 - Lowe’s Home Improvement

• Provide customer service to customers in store, on phone as well as online.
• Training of CSAs in all aspects of service
• Drive sales and maintain high closing rate on sales
• Inventory Control
• Staffing
• Profit and Loss accountability

Quality Control Manager/Safety
Feb 2015 - Jan 2018 Mid Am Building Supply

• Assure all custom built door units are built error free and according to customer specs.
• Set up service calls for field issues that arise.
• Oversee team of 3 Inventory Control clerks, monitoring their progress on weekly cycle counts and daily RMA/RGA entries.
• Handle all Safety inspections of facilities and machinery.
• Conduct weekly safety meeting with entire staff
• Ensure all employees are operating and working safely, and in accordance to OSHA guidelines.
• Handle all accident reports and prepare forms for Mid Am Safety Director.
• Oversees all returns that are brought back to warehouse.

Assistant Manager
Nov 2009 - Nov 2012 Westlake Ace Hardware

• Provided customer service to in store customers and via phone.
• Staffing (recruiting and on boarding)
• Loss Prevention
• Training
• Office Admin (Bookkeeping, Accounts payable/receivable, various HR functions)

Education

High School Diploma
Aug 1996 - May 1999 Turner High School
Associates
Aug 2017 - Johnson County Community College