Jul 23, 2018

Duane Fisher

  • Director, Informaion Technology
  • Limerick, PA, USA
Full time Information Technology

Personal Summary

As an accomplished technical leader and coach with 15 years’ experience across project management, team leadership, IT governance and continuous improvement, I am seeking a position that would enable me to use my skills and experience to serve the Church.

Through my progressive, multifaceted career, I have amassed a wealth of knowledge and experience enabling me to direct diverse initiatives and programs employing multiple project management disciplines including Lean Six Sigma, Agile, Design Thinking and Traditional (SDLC) methodologies. I also offer proven success in talent development and team leadership. I have had the privilege of training, mentoring, and coaching high-performance teams of dedicated professionals, setting high standards, instilling a sense of ownership, and elevating technical proficiencies to optimize staff ingenuity, collaboration, and performance.

Further, please consider the following highlights of my qualifications:

  • Outstanding communication and interpersonal skills with a knack for inspiring cross-functional collaboration, influencing staff buy-in, and nurturing a continuous improvement culture. 
  • Experienced ensuring compliance with IT Governance standards including SOX, COSO\COBIT 5, CMMI and ITIL v3.
  • Natural talent for coordinating project details, from budgetary requirements to staff assignments, expertly balancing immediate goals with big picture priorities and strategies.
  • Strong record of planning and executing a wide variety of large and complex programs delivering millions in savings.
  • Demonstrated success serving as a vital ally, resource, and partner to executive leadership teams, ensuring projects align with organizational vision and objectives.

Work Experience

Senior Director, Enterprise Enabling Services
  • Established the Continuous Improvement and Process Governance Center of Excellence to drive consolidation of three separate regional IT departments into one enterprise.
  • Developed a 5 year strategic plan in line with business objectives to support annual goal cascade throughout the department.
  • Designed and managed the Business Partner satisfaction survey for the top 1,000 Leaders in the organization to capture Voice of the Customer (VOC) and support quarterly business unit updates.
  • Developed a metric hierarchy and scorecards (Strategic, Tactical, Operational) to support incremental improvement of IT services.
  • Introduced the Design Thinking methodology integrating Lean and Agile techniques to create a rapid and repeatable approach to increase innovation.
  • Designed and deployed an Enterprise Process Library and Metric Repository supporting 31 Process Owner\Managers based on ITIL v3 designed to achieve CMMI level 3.
  • Established Lean Six Sigma standards including internally developed and delivered Lean training for individuals and teams. 
  • Identified and prioritized improvement efforts across the organization. 
  • Designed several Lean workshops to help introduce common collaborative problem solving techniques to the organization.
  • Lead an enterprise wide Lean Six Sigma Community of Practice for Lean leaders across the various Business Units of the company. 
CI Manager (MBB)
Oct 2012 - Dec 2014 AIR PRODUCTS & CHEMICALS

Continuous Improvement Manager (MBB) for the Global IT department at Air Products and Chemicals responsible for generating $5 MM in annual productivity representing 2% of the department’s total budget. (FY14 = $8 MM) (FY13 = $12 MM)

My role was to work closely with the Chief Information Officer (CIO) and the VP of Continuous Improvement to execute the annual Improvements Planning Process including Voice of Customer activities, define key initiatives, manage the KPI hierarchy and perform opportunity analysis across the entire end-to-end value chain. As the lead subject matter expert in Lean \ Six Sigma I also manage the Tollgate process within the function and direct a team of eight (8) Black Belts to initiate, coordinate, and execute DMAIC and Design for Six Sigma projects using the DCDOC methodology frequently spanning multiple businesses and functions.

Lean Six Sigma Black Belt
Aug 2010 - Oct 2012 AIR PRODUCTS & CHEMICALS

Certified Lean\Six Sigma (LSS) Black Belt within the Global IT department. Responsible for initiating, co-ordinating and leading Continuous Improvement projects across all of Global IT.

Manager, IT Project Management Office (PMO)
Apr 2009 - Aug 2010 AIR PRODUCTS & CHEMICALS

Managed a staff of 11 (9 US, 2 China) to provide supporting services and oversight of 130 projects representing $46 MM USD annually. Services included, but where not limited to, coaching of approximately 40 Project Manager Affiliates, project setup and maintenance in SAP Project Systems, Aggregate Demand, SharePoint, maintenance of IT Governance KPI’s, reports, and escalations. Additional individual responsibilities included maintenance and training for the Manage Individual Projects process, facilitation of project financials, and maintenance of the Project Mangers toolkit.

Senior Project\Program Manager
Jun 2007 - Apr 2009 AIR PRODUCTS & CHEMICALS

Provided leadership for IT programs by actively managing critical projects and supervising Project Managers while maintaining responsibility for the full life cycle of the project management process from Project Charter to S&OP through task execution and make-good. As a member of the PMO leadership team responsibilities included, but were not limited to: supervising and developing assigned project managers, building and maintaining strong relationships with IT Account Managers, Service Managers and client management, providing tactical leadership and project management expertise to 

ensure achievement of desired business benefits and communicating regular updates to project board members and other senior management stakeholders.

Manager, IT Transformation Services

As a Manager in the Business Consulting practice, specialized in Project and Portfolio Management and IT Governance with related contributions in the areas of Project Management, SOX Compliance, Quality Assurance, Production Performance Monitoring, Systems Implementation, Application Design and Development. Additional responsibilities included the coordination and development of initiatives in Technology Services across all of the SMART Solutions teams.

Client engagements in the following industries:

Professional Services | Financial Services | Education | Public Sector (State or PA and NJ) | Pharmaceuticals | Transportation | Energy

Manager, Software Quality Assurance
Jan 2003 - Mar 2004 AIR PRODUCTS & CHEMICALS

Gained senior leadership support and established the Quality Assurance program for the Global Information Technology department ($6MM ROI in the first year)

Lead Technologist, Enterprise Enabling Services
Jan 2001 - Jan 2003 AIR PRODUCTS & CHEMICALS

Provided technical leadership for several Finance and Accounting systems including SAP.

Technical Lead, Messaging & Groupware
May 1994 - Jan 2001 AIR PRODUCTS & CHEMICALS

Provided system administration, application development and maintenance services for several email, knowledge management and groupware systems.


Business Economics
May 1990 - May 1992 Syracuse University
Business Administration
- May 1990 Suffolk County Community College


Please see recommendations section of my Linked In profile: