Aug 13, 2018

John W. Congdon

  • Administrative
  • Malden, MA, USA
Full time Admin-Clerical Customer Service Entry Level Funeral / Cemetary General Business Professional Services

Personal Summary

I have been working within the funeral service industry since 2011 and I am seeking to make a transition into an administrative role. I hold an A.A.S. in Funeral Service from the Commonwealth Institute of Funeral Service and possess a variety of transferable skills and experience that enable me to be a valuable asset.

I have over seven years experience in high-volume, demanding customer service environments and two years of managerial experience. These experiences require and reinforce a high level of organization and confidentiality as well as excellent attention to detail. I command excellent verbal and written communication skills and possess a proven ability to work both independently and collaboratively.

My professional background highlights my ability to work well under pressure, multi-task efficiently, handle a high workload, meet deadlines, and generate high quality results all with a person-centered focus. Furthermore, my experience illustrates my aptitude for building and promoting positive professional relationships and experiences with people as well as my ability to adapt and learn quickly. I am capable of taking an active leadership role in any task or project I undertake and I have the ability to thrive in diverse, fast-paced work environments containing a multitude of personalities.

Work Experience

Licensed Funeral Director/Embalmer
Jul 2015 - Dello Russo Funeral Service, Inc.

Conduct arrangement conferences. Arrange, schedule and direct funerals, memorials and visitations. Secure, complete and file all required paperwork. Maintain and manage preparation room inventory. Train associates to embalm human remains. Participate in the on-call rotation.

Contract Embalmer
Feb 2012 - O'Neill Funeral Home, Inc.

Secure, complete and file required paperwork. Assist with removals and transfers and preparation of human remains. Set-Up and assist in the supervision of visitations. Assist in the conducting of funeral services. Perform, as needed, administrative duties and maintenance of facility.

Funeral Director Apprentice
Dec 2012 - Dec 2014 Service Corporation International

Participate in the on-call rotation. Perform removals and transfers. Actively assist and participate in arrangement conferences. Assist licensed personnel with preparation of human remains. Secure, complete and file all required paperwork. Set-up and assist in the supervision of visitations. Assist licensed funeral director in the conducting of funeral services.

Education

A.A.S. Funeral Service
Commonwealth Institute of Funeral Service