May 03, 2023

Melanie Szlucha

  • Client Services / Account Manager / Trainer
  • Norwalk, CT, USA
Full time Admin-Clerical Business Development Consultant Customer Service Funeral / Cemetary Training

Personal Summary

Managed and grew an account portfolio valued at $2.4M of Fortune 500 financial services clients and advertising agencies. Confidently negotiates up-sells, cross-sells and contract renewals. Demonstrates solution-selling and consultative sales skills. Experience with Salesforce, SalesLoft Zoominfo.  

An entrepreneurial spirit; initiates “out of the box” problem solving ideas. Negotiates win-win partnerships and proposals after understanding differing perspectives and aligning programs to meet the other party’s needs.

Develops engaging presentations for diverse audiences including corporate attorneys, project managers, scientists, C-suite executives, college students and career service directors.

Experience in sales in a Catholic cemetery, and I am also a Third Order Dominican (Lay Dominican). 

Work Experience

Owner / Career Coach
Jan 2004 - Redinc, llc

Drawing on 15+ years of experience as a hiring manager, formed a company with the mission of improving candidates’ presentation skills on resumes and in job interviews.  Works with clients around the world across a variety of fields including: Healthcare, Scientific, Information Technology, Marketing, Public Relations and Executive-Level Finance by researching job descriptions, candidate’s background and target companies. Has also recruited candidates for various positions including: Administrative Assistant, Marketing Associate, Analyst, Customer Service/Account Manager, Legal Assistant, for small to mid-sized businesses.

Account Management / Sales / Operational Management

·       Utilizes consultative selling techniques to assess client’s needs and propose appropriate services.

·       Manages a large portfolio of business clients for recruiting projects and professionals for individual coaching.

·       Negotiates rates, writes contracts and manages accounts receivables.

·       Increased business year over year (when full time) by building a network of satisfied clients who referred additional business.

Business Development and Marketing

·       Grew business through regular attendance at networking events to build relationships.

·       Highly sought presenter / trainer at numerous jobseeker events and panel discussions.

·       Conceptualized and produced 3 successful and unique business networking events to transition social media connections through LinkedIn and Facebook into stronger offline relationships.

·       Initiated and co-produced with 2 other career coaches the area’s first career fair during the 2008 recession. Incorporated 9 presenters, 15 vendors and employers.

Recruiter / Career Advocate
Jun 2022 - Apr 2023 Community Brands / Your Membership

A startup division of the company with an innovative strategy of placing association members in roles that align with identified career goals. After 18 months, the model was recognized as not viable and the division was closed.

Account Management

·       Conducted outreach to 20+ members and registered job seekers from the association’s career centers. Interviewed candidates to understand career goals, background and job requirements.

·       Supported candidates by providing coaching and feedback including resume/CV review and interview preparation.


·       Researched, prospected, emailed and cold called 9K+ employers across the country in the healthcare and legal industries. Leveraged and SalesLoft for follow-up cadences and tracking.

·       The most successful member of the team in persuading over 65 employers to sign a contingency recruiting agreement. Negotiated terms that aligned with the employer’s expectations while aligning with the company’s profitability goals.

·       Praised by management for frequently suggesting and implementing actionable, tangible improvements to operations, job sourcing and reporting.  

Family Service Advisor
Nov 2020 - Jun 2022 Diocese of Bridgeport - Catholic Cemeteries

Focused on pre-need sales of cemetery property. Built relationships with family members and clearly articulated the options and complex terminology of the industry.

Account Management / Project Management / Sales

  • Primary point of contact with families to handle the logistics behind interring family members. Managed details for 5+ concurrent accounts per week.  

–   Researched cemetery records dating to the early 1900’s to locate available space in family plots.

–   Served as the go-between with families, funeral homes and the in-house grounds team to communicate timing and special requests. Strong conflict-resolution skills and ability to de-escalate challenging situations.

–   Troubleshooted solutions to problems for emotional family members to ensure the day ran smoothly.

–   Managed invoices and accounts receivables for monument purchases and service payments.

  • Accomplished selling 3 private estates, each valued at $70K+, in the first 9 months in the position.
Chief Administration Officer
Apr 2019 - Nov 2020 Good Counsel Homes

Led Human Resource and special projects initiatives. Managed the Human Resources and IT budget. Supervised the Controller and IT Manager.

Special Projects

  • During the COVID pandemic, collaborated with the staff to develop policies and procedures that were legally compliant and protected the vulnerable population. Researched and implemented technology that tracked visitor information and temperatures while maintaining HIPAA confidentiality.
  • Developed, implemented programs and rewrote job postings which improved the organization’s recruiting strategies to present a more professional image and efficiently attract qualified candidates aligned with the organization’s non-profit mission.
  • Integral to the success of online fundraising events during COVID. Researched presentation options and ran the Zoom platform for the high profile events.
Area Director / Director Consultant
Oct 2012 - May 2020 BNI - Business Networking International

Area Director (2013 – 2020)

Managed and advised 6 Director Consultants to coach and support chapter Presidents (business owners) across Fairfield County.

Director Consultant (2012 – 2013)

A trusted advisor and sounding board to 5 chapter Presidents. Oversaw growth of 2 new chapters.

Vice President - Client Services
Jan 2001 - Sep 2008 Competitrack

Managed a $2.4 Million portfolio of 30 financial services Fortune 500 clients including: Chase Bank, Bank of America, Fidelity Investments, Wachovia and Merrill Lynch.  Annual contracts ranged from $15,000 to $200,000. Recruited, hired and oversaw a staff of two Account Managers. Hired, trained and managed 2 Account Managers.


·       Leveraged experience as media buyer to facilitate peer-to-peer relationships and negotiate contracts.

·       Increased sales $50K when clients returned after transitioning to new accounts at their agencies.

·       Quoted in several publications including the Wall Street Journal, Boston Globe and Philadelphia Inquirer as an expert in advertising trends in the Mutual Fund and Consumer Investment categories.

·       Successfully up sold / cross sold clients to add new services, negotiated contract increases an average of 10-40%. 


MBA - Management and Marketing
St. John Fisher University
B.S. Management / MIS
St. John Fisher University

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