Jun 07, 2023

Michelle Cochran

  • Account Manager, Customer Success, Sales
  • Bel Air, MD, USA
Full time Business Development Customer Service Information Technology Nonprofit Religious Education Sales

Personal Summary

I have a Bachelor's in Elementary Education with a minor in Church Ministry. I have 10+ years of experience as a catechist and four years of experience on staff at a parish: two as the Coordinator of Social Media and two as the Coordinator of Childrens' Faith Formation. Due to a change in circumstances I had to leave parish work for the corporate world, but I would love to find a remote position that combines my Faith, parish experience, and software technology sales skills. 

I spent four years thriving in a small startup, moving from Inside Sales professional to a Sales Support Specialist. The startup was then acquired by a large organization where I’ve continued to grow, being promoted to Account Manager and hitting 185% of my year one quota.

As an Account Manager I currently work closely with clients to get to know their business model and corporate goals in order to identify and close any upsell and cross-sell opportunities while maximizing ARR. I am an effective communicator, always well prepared for client meetings and proactively involve the appropriate internal teams when needed. My clients regularly express their appreciation for my attention to detail and overall level of care with which I handle their accounts. 

I am results-driven and consistently praised as hard-working by my co-workers and management. I invite you to review my detailed experience in the attached resume, and reach out with any questions or to further discuss my skills and experience.

Work Experience

Account Manager
May 2022 - Present Open LMS

● Oversee the health of approximately 200 client accounts
● Negotiate contract renewals, maximizing revenue and multiyear
contracts
● Build relationships with clients to foster a “trusted advisor” role and
mitigate churn
● Pursue value-added propositions to existing customer base
● Achieve and report on monthly, quarterly and annual sales quotas
● Work across teams to ensure that client satisfaction and product
adoption are being achieved
● Maintain accurate records in Salesforce and Netsuite
● Draft, negotiate and execute contract updates, collaborating with Legal
and Finance teams when appropriate

Sales Support Specialist
Jul 2019 - Apr 2022 Open LMS/ eThink Education

● Inside sales duties as needed (see below)
● Evaluate, assign and track all incoming leads, preparing a weekly report
for leadership
● Assist in preparation and follow up for internal and external marketing
events
● Serve as the Alliance Lead for the Open LMS/ Amazon Web Services
relationship
● Assist the sales and services teams in responding to Requests for
Proposals
● Worked closely with multiple teams across three companies as we
merged data, clients and processes (eThink/ eCreators/ Open LMS)

Inside Sales Associate
May 2017 - Jun 2019 eThink Education

● Qualify leads from varying sources: Website forms and automated chat
box, webinar attendees, conference attendees
● Coordinate contact efforts among the inside sales team leading up to and following webinars
● Maintain a long-term relationship with prospects in order to convert to a
sale
● Understand the needs of prospective clients and convey them accurately
through the proper channels
● Set calls and demonstrations with sales and services colleagues
● Assist sales executives, marketing department, and director of
partnerships as needed
● Research potential leads and their current Learning Management System
usage
● Utilize various technologies in order to foster transparency, sales
generation, and communication: Salesforce.com, LinkedIn
SalesNavigator, Data.com, Slack, Wikis, Zoom, Microsoft OneDrive

Coordinator of Children’s Faith Formation
May 2017 - Jun 2019 Christ the King Parish

● Coordinate Faith Formation programs for children in PreK-8th grade
and their families
● Work alongside families with special needs to ensure that their children
are involved in parish life, including the Sacraments
● Recruit, oversee, and equip catechists and volunteers
● Plan religious education lessons
● Research and select curriculum as needed
● Coordinate special meetings and events, including Masses

Education

Bachelor's, Elementary Education
- May 2016 Liberty University