Results-oriented and strategic Implementation Training Manager with a proven track record of successfully leading and overseeing the seamless adoption of software solutions for diverse clients. Committed to driving adoption and proficiency while supporting the growth and success of organizations through comprehensive training and change management strategies. A highly motivated and strategic professional, adept at project management, client relationship management, and technical acumen. Seeking to leverage my experience to drive exceptional implementation experiences, ensuring successful outcomes, client satisfaction, and quantified value realization.
Training Manager
Feb 2022 - Jul 2023
Built Technologies
- Worked on Implementation team, collaborating closely with Revenue to identify project scopes, timelines, and deliverables, resulting in successful project completions within schedule constraints.
- Assisted with comprehensive needs assessments and business process analyses, ensuring tailored software configurations that aligned with clients' specific objectives.
- Implemented process improvement initiatives, enhancing implementation efficiency and overall customer experience.
- Established strong relationships and managing expectations throughout the implementation lifecycle.
- Led software training sessions for key client stakeholders, facilitating smooth user adoption and maximizing software functionality.
- Proactively identified potential risks and devised effective mitigation strategies, ensuring timely issue resolution and stakeholder alignment.
- Leveraged technical expertise to provide innovative solutions during complex implementations, achieving high levels of client satisfaction and retention.
- Led training initiatives and workshops for clients to ensure effective utilization of the construction software.
- Collaborated with cross-functional teams, including Implementation Management, Sales, and Client Success, to identify and address client needs.
- Conducted system configurations, designed workflows, and facilitated smooth document migration, contributing to successful implementations.
- Developed comprehensive training materials and delivered user training sessions to enhance product adoption and user satisfaction.
- Effectively managed support tickets and technical issues, ensuring prompt resolution and client satisfaction.
Closing & Construction Specialist
Feb 2020 - Feb 2022
Farm Credit
- Demonstrated proficiency in coordinating loan closing processes, ensuring accuracy and adherence to regulatory requirements.
- Maintained strong relationships with clients throughout the closing process, serving as the main point of contact and addressing inquiries promptly.
- Collaborated with cross-functional teams, including Account Managers and Sales Executives, to meet clients' expectations and deliver positive outcomes.
- Led software training sessions for key client stakeholders, facilitating smooth user adoption and maximizing software functionality.
- Efficiently managed loan portfolios, overseeing documentation, and facilitating smooth loan servicing operations.
- Resolved client issues and concerns, providing excellent customer service and support.
- Maintained meticulous attention to detail to ensure data accuracy and compliance with internal policies and industry regulations.
Store Manager
Oct 2016 - Feb 2020
Chick-fil-A
- Oversaw daily operations, streamlining workflows, and optimizing processes for efficiency.
- Led cross-functional teams to achieve performance goals and maintain high-quality standards.
- Collaborated with the executive team to set strategic objectives and implement business initiatives.
- Managed store operations, ensuring exceptional customer service and product quality.
- Developed and executed training programs to enhance team members' skills and performance.
- Established and maintained strong relationships with customers and the local community.
- Led training initiatives, designing and delivering comprehensive programs for new hires and existing employees.
- Coordinated with leadership to identify training needs and align training programs with business goals.
- Implemented innovative training methodologies, including multimedia content and hands-on workshops.
Bachelor's in English Education
Sep 2007 - Dec 2011
University of Tennessee - Chattanooga