Aug 07, 2023

Elena Twohig

  • Administrative Assistant
  • New Hampshire, USA
Part time Admin-Clerical Entry Level Legal/Law Nonprofit QA-Quality Control Research

Personal Summary

Thank you for taking the time to look at my profile. I am a practicing Catholic seeking remote work in a setting through which I can serve God professionally with my faith. I spent five years working in human services as an administrative assistant, and currently serve in the same role for a local organization. I possess skills in writing, communication, customer service, data entry, organization and meticulous documentation, as well as some skills in editing and research. I am always willing to learn any new skills needed for a role, and I am very self-motivated, with a positive, can-do attitude. I hope you will consider me as a candidate for any administrative role you are looking to fill. Again, thank you and God bless you. 

Work Experience

Administrative Assistant
Feb 2022 - Present Primary Bank

·         Greet incoming clients, answer phone calls, address clients’ questions and concerns

·         Prepare forms for informational updates, scan paperwork to Operations department

·         Report to supervisors with concerns and questions, refer client inquiries to appropriate departments

·         Take steps to protect privacy of client information and finances

·         Assist at teller line as needed

·         Conduct cash and noncash transactions, take steps to ensure accuracy, balance teller drawer

·         Place orders for needed office supplies, report to CFO with regard to budgeting and other order-related questions

·         Handle returns and refunds if needed

·         Detail cleanliness of work areas and lobby, be mindful of workplace safety & confidentiality

·         Stay informed of bank policies and federal banking rules & procedures

Administrative Assistant
Dec 2016 - Feb 2022 MHSA DUIL Program

Welcome incoming clients, ensure accuracy of all client data, process DUIL program admission payment

Change/update client information in company database as needed, enter client information in state database

Document phone calls, client questions/concerns and resolutions thereof

Mail paperwork to correct parties and document tasks as they are completed

Save records and store information securely to maintain confidentiality

Take inventory and email orders for needed office supplies

Prepare paperwork for coworkers and supervisors prior to client admissions

Take steps to maintain safety of workplace and be prepared to assist in any situation

Correspond with counselors, case aides and supervisors to meet program and client needs, as well as meet deadlines

Transcribe paperwork, answer phone calls and enter referrals as needed

Education

B.A. Philosophy
Sep 2011 - May 2013 Merrimack College
Associate's Degree - Philosophy
Sep 2008 - May 2011 Northern Essex Community College