Project Manager/Product Manager/Owner: Detail oriented, results driven Project/Product Manager with 19 years of experience spanning program and project leadership in healthcare and BPO. Proven track record of assessing business needs and identifying/implementing technologies to streamline processes, improve performance and efficiency, and increase profitability. Experience leading and managing projects, people, and resources for enterprise-level system enhancements and upgrades.
* Proficient in Project Management methodologies, ITIL, and Azure DevOps.
* Talented in documentation in client/stakeholder needs assessment, customer service, and building critical client relationships.
* Self-directed, results oriented individual consistently exceeding goals and objectives.
* Ability to manage multiple projects/priorities concurrently.
· Provide vision and direction to the Agile development team and stakeholders.
· End-to-end Project/Product Manager responsibilities of Agent Engagement Applications.
· Ensure the Agent Engagement Applications deliver the highest business value and ROI.
· Point of contact and lead communications between stakeholders and teams.
· Manage Agent Engagement Applications product roadmap.
· Prioritize requirements, scope, budget, and time.
· Instrumental in overseeing client implementation growth with 6 clients in 2021 to 105 clients currently
· Inspect and evaluate project/product progress through each development iteration.
· Manage vendor relationships and multiple projects simultaneously.
· Remove obstacles blocking or delaying team progress.
· Provide product demonstrations and presentations to internal and external clients.
· License management and reporting.
· Assist with internal billing based on usage.
· Coordinate deployment to ensure timely and high-quality delivery for client satisfaction.
· Develop and improve processes, communicate plans and achievements, and facilitate project meetings.
· Successfully leading team in global implementation of the Agent Engagement Application.
· Collaborate with Senior level stakeholders creating workflows and processes for Global Implementation of Agent Applications
· Leading team on standardized processes to support implementation of Agent Engagement Application.
· Proficient in Google Suites, Office 365, Jira, Confluence, & Stories on Board.
· Consistently meeting with customers and clients across international time lines.
· Gather business requirements/requests, prioritize project requests, create a plan based on priorities, work closely with software developers to deliver expected functionality/enhancements.
· Maintain comprehensive documentation required for all aspects of the project including requirements, timelines, forecasting, and schedules by creating product roadmap based on the requirements/requests.
· Manage project teams and projects based on leadership priorities, timelines, and goals.
· Regularly participate in daily scrum, create Epics/User Stories/Tasks, work closely with Developers and HL7 Engineer, perform QA/QC testing, and deploy bug fixes/enhancements.
· Collaborate daily, with software developers to review requirements, risks, obstacles, and timelines.
· Manage needed project change requests, approvals, and logs via the Change Management process.
· Member of the first team that introduced Agile processes within the organization. Exercise SDLC processes to improve services, products, and applications using MS Azure DevOps.
· Engage, communicate, assess, and select appropriate vendors as needed for projects.
· Active trainer for software implementations and upgrades for radiologist’s, clinical staff, front office staff, scheduling staff, and medical records staff.
· Communicate with C-suite executives, internal stake holders, end users and teammates on a regular schedule to validate expectations of projects.
· Coordinate application testing with various test environments prior to production deployment.
· Communicate with end users around implementation, training, requested enhancements and on-going support.
Managed Month-end Revenue Cycle for over 90 radiology clients.
· Created monthly revenue trends and metrics reports for senior management, including C-level executives.
· Led employee training on practice management software and processes.
· Conducted project management for multiple large-scale projects: Internal Audits, Credentialing Organization, Technologists’ Credentialing.
· Active trainer of new software and software upgrades for front office, scheduling, and medical records to 95 facilities in various regions in a 6-month period.
· Responsible for overseeing all components of the diagnostic imaging facilities from financial stability, customer service, business development, employee management, team motivation, accounts payables, vendor relations, budget planning and control.
· The role afforded me the opportunity to develop my leadership and business skills as I tackled the following areas with success, resulting in significant facility growth: