Michelle Randol Winton

  • Project Manager/Product Manager/Training/Implementation
  • Daphne, AL, USA
  • Mar 07, 2024
Full time Health Care Information Technology Training Software Development

Personal Summary

Project Manager/Product Manager/Owner: Detail oriented, results driven Project/Product Manager with 19 years of experience spanning program and project leadership in healthcare and BPO. Proven track record of assessing business needs and identifying/implementing technologies to streamline processes, improve performance and efficiency, and increase profitability. Experience leading and managing projects, people, and resources for enterprise-level system enhancements and upgrades.

* Proficient in Project Management methodologies, ITIL, and Azure DevOps.

* Talented in documentation in client/stakeholder needs assessment, customer service, and building critical  client relationships.

* Self-directed, results oriented individual consistently exceeding goals and objectives.

* Ability to manage multiple projects/priorities concurrently.

Work Experience

Jul 2021 - Mar 2024 TRANSCOM

·  Provide vision and direction to the Agile development team and stakeholders.

·  End-to-end Project/Product Manager responsibilities of Agent Engagement Applications.

·  Ensure the Agent Engagement Applications deliver the highest business value and ROI.

·  Point of contact and lead communications between stakeholders and teams.

·  Manage Agent Engagement Applications product roadmap.

·  Prioritize requirements, scope, budget, and time.

·  Instrumental in overseeing client implementation growth with 6 clients in 2021 to 105 clients currently

·  Inspect and evaluate project/product progress through each development iteration.

·  Manage vendor relationships and multiple projects simultaneously.

·  Remove obstacles blocking or delaying team progress.

·  Provide product demonstrations and presentations to internal and external clients.

·  License management and reporting.

·  Assist with internal billing based on usage.

·  Coordinate deployment to ensure timely and high-quality delivery for client satisfaction.

·  Develop and improve processes, communicate plans and achievements, and facilitate project meetings.

·  Successfully leading team in global implementation of the Agent Engagement Application.

·  Collaborate with Senior level stakeholders creating workflows and processes for Global Implementation of Agent Applications

·  Leading team on standardized processes to support implementation of Agent Engagement Application.

·  Proficient in Google Suites, Office 365, Jira, Confluence, & Stories on Board.

·  Consistently meeting with customers and clients across international time lines.


Apr 2004 - Jul 2021 MedQuest Associates

·   Gather business requirements/requests, prioritize project requests, create a plan based on priorities, work closely with software developers to deliver expected functionality/enhancements.

·   Maintain comprehensive documentation required for all aspects of the project including requirements, timelines, forecasting, and schedules by creating product roadmap based on the requirements/requests.

·   Manage project teams and projects based on leadership priorities, timelines, and goals.

·   Regularly participate in daily scrum, create Epics/User Stories/Tasks, work closely with Developers and HL7 Engineer, perform QA/QC testing, and deploy bug fixes/enhancements.

·   Collaborate daily, with software developers to review requirements, risks, obstacles, and timelines.

·   Manage needed project change requests, approvals, and logs via the Change Management process.

·   Member of the first team that introduced Agile processes within the organization. Exercise SDLC processes to improve services, products, and applications using MS Azure DevOps.

·   Engage, communicate, assess, and select appropriate vendors as needed for projects.

·   Active trainer for software implementations and upgrades for radiologist’s, clinical staff, front office staff, scheduling staff, and medical records staff.

·   Communicate with C-suite executives, internal stake holders, end users and teammates on a regular schedule to validate expectations of projects.

·   Coordinate application testing with various test environments prior to production deployment.

·   Communicate with end users around implementation, training, requested enhancements and on-going support.

Apr 2004 - Jul 2021 MedQuest Associates

 Managed Month-end Revenue Cycle for over 90 radiology clients.

·   Created monthly revenue trends and metrics reports for senior management, including C-level executives.

·   Led employee training on practice management software and processes.

·   Conducted project management for multiple large-scale projects: Internal Audits, Credentialing Organization, Technologists’ Credentialing.

·   Active trainer of new software and software upgrades for front office, scheduling, and medical records to 95 facilities in various regions in a 6-month period.

Apr 2004 - Jul 2021 MedQuest Associates

·   Responsible for overseeing all components of the diagnostic imaging facilities from financial stability, customer service, business development, employee management, team motivation, accounts payables, vendor relations, budget planning and control.

·   The role afforded me the opportunity to develop my leadership and business skills as I tackled the following areas with success, resulting in significant facility growth:

        • Designed and directed sales strategy planning, events, and creative marketing consistently offering fresh, fun educational materials to the referring provider market resulting in increased earned business consistently.
        • Customer support (patients and referring providers) and community liaison to improve brand recognition.
        • Participated in annual budget and volume forecasting plus responsible for budget control for marketing line items.
        • Coordinated internal team building with facility staff members.


Aug 1996 - May 2000 Spring Hill College
ITIL Foundations Certification
Feb 2020 - Feb 2020 AXELOS Global Best Practice
LEAN SIX SIGMA - White Belt and Yellow Belt Training
Nov 2023 - Nov 2023 Ateneo De Manila University – Graduate School of Business