Strategic, technically savvy, and solutions-focused professional committed to delivering excellence in Talent Management. Passionate about fostering employee engagement and performance improvement. Seeking a role to plan and execute a talent strategy, utilizing systems and programs to enhance the employee experience and drive organizational success.
Talent and Learning Program Manager
Feb 2022 - Present
EVO / Global Payments
- Managed learning, performance, onboarding, engagement and compliance cycles and programs.
- Owned the annual engagement survey, responsible for drafting, scheduling, executing the survey, and analyzing results.
- Served as the primary Point of Contact (POC) for local and global talent and learning initiatives.
- Provided best practice training to managers on coaching, performance appraisal, and goal setting.
- Planned, curated, developed, and managed eLearning and curricula for various global training programs, including new hire orientation, leadership development, managerial skills, onboarding, information security, and compliance.
- Consulted with stakeholders to analyze performance trends and identify learning needs, offering valuable insights to guide the design, delivery, and utilization of professional development curricula.
- Identified and implemented Global HR process improvements.
- Partnered with senior HR leadership to draft policies pertaining to employee training.
- Provided reporting and analytics for talent acquisition, learning, performance and engagement.
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Sr. Talent System & Program Administrator
Feb 2019 - Feb 2022
EVO Payments
- Led implementation of new global ATS and onboarding system for 12 countries and eight languages, continue to maintain and optimize workflows for recruiters and other stakeholders.
- Planned, implemented and managed technology roadmap for talent system and programs, aligned to human capital and organizational goals.
- Talent System owner, responsible for all implementations, user experience, reporting, communications, configuration, security provisioning, task design and execution, and support.
Organizational Development Supervisor
Oct 2012 - Feb 2019
PODS Enterprises
- Led Online Assets team in developing knowledge management and learning assets.
- Designed a cutting-edge onboarding portal for the organization.
- Coordinated drafting and dissemination of employee merit as part of performance review cycle.
- Spearheaded program development and execution for New Manager Onboarding.
- Conducted RFP to select a competency management partner (HRSG) for the organization; implemented a global competency framework and conducted competency-model analysis for all business units.
- Collaborated with HR Operations, functional leadership and HR executive to design and develop career pathing, position descriptions, competency guides and interview templates.
- Managed talent planning cycles, including annual performance reviews and succession planning activities.
- Developed and executed a company-wide knowledge management strategy.
- Redeveloped and launched employee recognition system.
- Developed Digital Performance Support System (DPSS) for sales and service call center agents, driving improvement in Key Performance Indicators.
- Conducted RFP to select and implement a full suite Talent Management System (Cornerstone) which included recruiting, onboarding, learning, performance and engagement.
- Served as Interim Director of Learning & Performance for five months, overseeing all L&P team members and programs.
MEd - Curriculum & Instruction
University of Florida
BA - Communications
Fairfield University