Results-oriented Project Manager and IT Solutions Architect with over a decade of experience driving cost reduction and productivity improvement initiatives across Fortune 100 companies, multinational organizations, and federal agencies. Proven track record of implementing innovative solutions that streamline processes, eliminate redundancies, and exceed customer expectations. Skilled in collaborating with senior management and department heads to analyze, design, and implement IT Service Management processes. Adept at leading cross-functional teams and managing software development projects using Agile methodology. Strong technical background spanning UNIX/Linux, Windows, Active Directory, Identity and Access Management, Networking, and Security. Excellent interpersonal and customer relationship management skills.