Elise Marie Jones

*Maryland State Department of Education (contract via Deloitte-Current-2023
2024) and  
*(Contract via Healthcare Advocate)-Customer Service Representative-2022
Healthcare and Claims. 

 Contract with Deloitte-Customer Service-The Childcare Scholarship (CCS) 
(formerly known as Childcare Subsidy) I assisted with helping eligible families, in 
Maryland, to apply for scholarships. The program is managed through a 
centralized vendor -- Child Care Scholarship Central. 
• Contract with Healthcare Advocate- Customer Service related to Health Care and 
Advocacy.

Elder Care-Private duty

Called contacts of newly diagnosed cases. 
• Communicated with contacts, in a professional and empathetic manner.  
• Collected and recorded Covid information, in the data base system, with 
accuracy 
• Provided contacts with approved information about isolation and quarantine 
procedures 
• Communicated testing, according to protocol and/or to a COVID. 
• Provided Resources for families. 
• Educated clients about the importance of isolation protocol. 
• Completed Computer data entry.

Processed claims and followed legal protocol and investigated claims. 
• Analyzed and compiled data for accurate claim processing.  
• Assisted in preparing detailed written analysis and facts for claims.  
• Assessed needs of claims (including consultative examinations) based on 
understanding of policy, medical and vocational program standards, and 
consulted medical teams other support resources prudently and in keeping with 
office procedure and case demands.  

Job Layoff

Retrieved and recovered loss revenue 
• Analyzed information from interviews, educational, and medical records. 
• Consulted with other professionals. 
• Completed diagnostic evaluations. 
• Assessed clients' abilities, needs, and eligibility for services. 
• Conducted interviews with applicants, explaining benefits process and which 
programs were available 
• Reviewed criteria for different aid programs to determine eligibility for various 
applicants 
• Performed careful reviews of applicant data to ascertain compliance with 
eligibility criteria for economic assistance. 
• Analyzed information from interviews, educational, and medical records, 
consultation with other professionals, and diagnostic evaluations to assess 
clients' abilities, needs, and eligibility for services 
• Conversed with people from diverse cultures daily, providing prominent level 
of respect and patience with each interaction. 
• Inputted with applicants into computer database system. 
• Worked closely with multi-disciplinary-team members to deliver project 
requirements. 
• Implemented solutions and met deadlines. 
• Improved customer satisfaction by finding creative solutions to problems.