I am an experience IT Generalist (Business Technology Manager/Systems Administrator/Web Developer) with over 21 years of experience. I am fluent in the M365 environment (Azure/Exchange/SharePoint/Power Apps./OneDrive/Windows), supporting administrative systems as well as front end IT user support. I have lead many web product development endeavors encompassing all stages, answering to stakeholders, product testing and deployment. I have extensive experience in Automation using Microsoft Power Automate to streamline work flows, eliminating tedious manual tasks.
I have been a Catechist for 16 years, teaching from the 3rd grade level, through college and the later adult years. I worked for the Diocese of Brooklyn and the Director of Digital Development for 5 years where I administered most Diocesan web products and managed a team of developers and designers. I am a devout Catholic, a father of 5, and deeply in love with Our Lord, Our Lady, and his Catholic Church, dedicated to the spread of the Gospel.
I would love to use my time, energy, and skill to serve Catholic organizations, supporting work that I am deeply invested in. I am interested in both full time as well as freelance work.
SharePoint/Teams Admin.
Created over 50 SharePoint Team sites using PowerShell applying custom templates.
Delegated Site access to users and groups/made site changes as needed (sections/webparts/design, etc.).
Trained new users and gave refresher tutorials on SharePoint/Teams usage and best practices.
Supported users in various SharePoint tasks: creating lists, document libraries, views, pages and posts.
Built out Teams and Channels, integrating it with Power Apps., SharePoint, Planner.
M365 Solutions/Support
Addressed daily questions and issues from our user base concerning the M365 stack. Fielded and dealt with all types of tech related issues: Windows/mobile/various applications.
Directly supported the President and CEO in all IT related items on a day to day basis
Heavily employed Power Automate and Power Apps. to automate and facilitate work flows. This touched upon many levels of the M365 stack including OneDrive, SharePoint, Planner, Excel, PowerPoint, etc.
Used VBA to automate file creation, content insertion, formatting and design between and within Excel, PowerPoint, Word
UI/UX Design/Devl./Web Administration
Built out and maintained 4 WordPress sites, updating software, editing and developing content, dealing with security issues, editing PHP/CSS when needed.
Developed, designed, and maintained 8 websites within the Rent Cafe property management CMS.
Often used Photoshop and Windows based video editing software to edit and create web content.
Trained Marketing Dept. on SEO best practices, implemented them across our Wordpress sites using Yoast/RankMath
DNS/Web Hosting administration
Google Administration
Set up Google Analytics properties for all Wordpress and Rent Cafe sites, integrating and generating reports.
Used Google Tag Manager to build out campaigns, providing insightful analytics on the success of company endeavors, often using QR Codes and link shortening best practices.
Managed and set up over 10 Google Business profiles. Dealt with transferring, verifying, and editing of profiles.
Social Media Administration
Created, integrated, and managed access to our FaceBook property site pages and Business assets.
Integrated FB property pages with the Knock and Zumper services.
Regularly worked with 3rd parties to transfer FB pages and Business assets to and from the organization.
CRE specific software reporting
Worked in the CoStar, Yardi, and VTS Real estate management platforms to export, integrate and automate reporting into Excel and PowerPoint using VBA.
Microsoft 365 Administrator
Daily work with the Microsoft 365 Admin/Exchange Centers
Mailbox management, delegation, editing user permissions and accounts
Working often in the Teams/SharePoint and OneDrive Admin. Centers.
Okta SSO Administrator
Lead our OKTA SSO solution integration with Active Directory
Set up over 85 SAAS App. Integrations with OKTA utilizing SAML, SWA and various other authentication protocols.
Served in an administrative role with many SAAS apps. regularly working with their support teams to integrate apps. and troubleshoot any issues.
Worked with the Engineering Dept. in configuring and testing our company’s software product with OTKA
Created templated groups which automatically assigned apps. and services to users.
Managed and trained our new IT Support Specialist: assist, inform and delegate work.
Administrator to many company used applications including Atlassian (Jira & Confluence), HubSpot, Lucidchart, Anaplan, Asana, Vonage, Adobe, and many others.
Manage the Marketing depts.’ Google properties, delegating access and providing support.
Led a bi-weekly IT Dept. new user orientation and remote training for roughly 7 people a session.
Team lead in the onboarding of new users, provisioning and setting up user accounts, laptops, configuring, software installation, setting up profile, and shipping to remote users.
Providing desktop and remote support for over 185 Windows 10 users, addressing a wide variety of hardware and software issues
Work with and provide technical support to the Marketing Dept. and Web Manager
Deal with DNS update requests
Administer Office 365 via Microsoft 365 Admin Center, Exchange 2019, Active Directory 2016/19, and SQL 2019 servers.
Daily work within Microsoft 365 Admin Center, On-premises AD and Exchange 2019, regularly utilizing PowerShell/Exchange Online PowerShell
Creating, editing, deleting, recovering and adding permissions to Office 365 user objects and mailboxes
Office 365 license management, which entails purchasing and delegation
Administer SQL 2016/17 environment
Backing up and maintenance
Overall server health
Working with T-SQL from time to time
Facilitated the company’s migration from a server 2003 and exchange 2010 environment to an Office 365, Exchange Online, and Active Directory 2016/2019 environment.
Coordinated company wide and partner organization implementation of Office 365 MFA (Multi-Factor Authentication).
Data backup and restoration administration using the ArcServe software.
Providing desktop and remote support for over 130 Windows 10 users dealing with issues ranging from application support up to hardware rollouts.
Primary Mac support specialist. Providing support to 70+ Mac users on a variety of apple machines/devices.
Providing training to employees on various systems and services.
Experience with Linux CentOS and Xserve Server Environments.
Administering over a dozen company websites including our corporate website via Amazon Web Services (AWS)
Domain and web hosting administration, DNS updates.
Collaborated, designed and developed marketing driven landing and promotional web pages employing best practices in HTML5, CSS3, jQuery, Bootstrap and Responsive Design.
Collaborated with outside developers on special projects, site creation and deployment.
Implemented functional as well as design changes to existing sites as well as trouble shoot any issues that arise
Administered two dozen websites running on a mixture of WordPress, Expression Engine and Craft Content Management Systems.
Designed graphics for use on the web and in our newsletters.
Managed 200+ domain names, DNS, SSL certificate generation and implementation.
Serve as the lead contact for our web and domain hosting services
Managed a dozen Mail Chimp accounts. Using best practices, design newsletters for our various imprints, sending out to close to 700k subscribers on a monthly basis.
Closely supported our authors in their website updates, migrations, and newsletter development.
Trained and created video and documentation tutorials for coworkers on various services.
Performed UI/UX web design, created site maps, wireframes, site narrative, collaborated with production, marketing, and other stakeholders, in web design / development / administration.
Developed over 25 websites from conception to implementation utilizing WordPress, HTML, PHP, CSS, Adobe Suite, and OmniGraffle.
Coordinately closely with production team to build websites and create graphics for on-air programming.
Purchased domain names, SSL certificates, installed and migrated WordPress installations and SQL databases, and SEO.
Collaborated with all web related vendors; hosting companies, security, and video streaming (live stream).
Collaborated with Diocesan departments and agencies to execute campaigns, projects, and web/graphical requests.
Managed a team of two in supporting web / graphics requests of 50+ web users.
Utilized 10 years’ experience in media / TV / production environments.
Developed graphics and ads for web and print.
Created ads for local Brooklyn newspapers.
Coordinated with Superintendent of Catholic schools and team in database development and marketing projects.
Created video tutorials and ran training sessions in WordPress and performed video encoding for various departments.
Wrote copy for weekly insert in the Diocesan (Queens & Brooklyn) Newspaper
Provided IT support including supporting Mac OSX, Microsoft Windows &, Office, printers, and iOS devices.
Provided Quality Control for in-house and purchased productions.