Client/Account Management
Atlanta, GA, USA
I am deeply passionate about helping companies of all sizes reach their full potential. Whether they are organically grown startups or Fortune 100-500 corporations, I believe that every company has the potential to achieve greatness. Within my expansive partnership network, I collaborate with over 150 companies, collectively providing robust resources to support any industry.
I specialize in performance management, combining human engagement strategies with cutting-edge CSAAS and CCaaS solutions. My approach empowers businesses to develop exceptional leaders, exceed KPIs, and achieve sustainable growth by maximizing the talents and strengths of their people. Through these approaches, I have assisted countless companies in cultivating exceptional leaders, surpassing their key performance indicators (KPIs), and achieving substantial growth by harnessing the talents of their people. Companies I have worked with: Verizon Wireless, Century Link, Apple, Xerox, and Organically Grown Companies.
Capturing an audience and earning buy-in depends on storytelling. It reveals possibilities, builds connections, and showcases a solution's true value. I use this approach to create authentic engagement that drives results, even when leading teams of up to 2,000.
In addition to my extensive experience, I hold certifications in Organizational Leadership, Project Management, Proprietary Assessment Debriefing, and Kaizen Training. These certifications demonstrate my commitment to ongoing learning and expertise in essential areas for any successful organization.
Experienced in Channel Management, overseeing resellers, wholesalers, and retail stores nationwide. My expertise spans healthcare consulting, contact center operations, BPOs, performance management, and industries including technology, consumer, and automotive. Skilled in Client Management, Strategic Engagement, Corporate Training, Talent Acquisition, and Process Optimization. Certified in ESI/Project Management, with a background in Startups, Succession Planning, and Commercial Voiceovers.