Dynamic and results-driven Operations Program Manager and Certified Public Manager with over 20 years of leadership experience in program management, operations management, investigations, case management, protective services, and compliance oversight. Proven success in managing large, multidisciplinary teams, developing and implementing operational processes, conducting complex investigations, and driving quality assurance in both remote and on-site environments. Recognized for strategic thinking, interagency collaboration, and delivering impactful service coordination that improves client outcomes. Adept in HR functions, staff development, and risk analysis.