Marine Combat Veteran and servant-leader with 15+ years of senior management experience in high-volume automotive operations. Proven track record of building teams, driving operational excellence, and leading with integrity and humility. Ford Master Certified Service Manager and President’s Award recipient with deep expertise in service operations, financial stewardship, and customer experience. As a devoted father and man of faith, I am discerning my next professional chapter—seeking a purpose-driven role focused on service, leadership, and meaningful impact within the community.
Lead all service and parts operations for a high-volume urban Ford dealership.
• Manage department profitability, budget oversight, and operational efficiency.
• Oversee warranty operations and administration to ensure compliance and accuracy.
• Direct Express Lane, Detail Department, Ford Mobile Service, and customer service
programs.
• Responsible for estimating, invoicing, PA State Inspection administration, and Reynolds
ERA Ignite system operations.
Ford Master Service Manager and CVC Service Manager.
• Directed all aspects of service operations, profitability, and customer satisfaction.
• Managed warranty operations, Quick Lane and Ford Mobile Service F550 team, and
technician scheduling via X-Time.
• Oversaw customer invoicing, estimating, and PENNDOT State Inspection & Emissions
compliance.
• Supervised service department operations for a Select Ford dealership.
• Managed scheduling, estimating, customer service, invoicing, and PA State Inspection
compliance.
• Served as Dealership SYNC Specialist and warranty administrator.
• Three-time e2 Employee Excellence Award recipient (2011–2013).