Results-driven administration and operations professional with experience leading accounts receivable, coordinating cross-departmental workflows, implementing system improvements, and supporting leadership in high-responsibility environments. With an educational background in history and religious studies, and experience in both administrative leadership and client facing roles, I bring a unique blend of analytical skill, communication strength, and mission centered focus.
I value integrity, service, clarity, and excellence in every role I take on. As an active member of my Church community, I am especially drawn to opportunities where strong organizational leadership supports a broader mission. I thrive in environments where people and purpose matter as much as process. I’m currently seeking roles where I can bring dependable administrative leadership, a solutions-oriented mindset, and a passion for meaningful work.
Director of Administration | 07/2022 - Present
• Lead accounts receivable operations ensuring > 90% on time payment collection.
• Support operations across HR, payroll, IT administration, sales tax compliance, and vendor management.
• Spearheaded company-wide transition from QuickBooks to NetSuite with zero operational downtime.
• Implemented full digital recordkeeping system, reducing document retrieval time and increasing efficiency.
• Design and deliver internal training programs, increasing process compliance.
• Collaborate with executive leadership to develop and execute growth strategies that improve operational
efficiency and profitability.
Telecommunications Account Manager | 09/2021 – 07/2022
• Prospected and secured new accounts through targeted outreach, owning the entire sales pipeline.
• Led the sales team in both activity and closing percentage, averaging 100+ cold calls weekly.
• Built client relationships through consistent follow-up, resulting in > 70% conversion to repeat business.
• Managed strategic vendor partnerships to ensure cost-effective and high-quality service delivery.
• Achieved team-leading close rate of > 80% by delivering 70+ proposals weekly to company-sourced leads.
• Developed proposals through on-site property assessments to meet client needs.
• Expanded customer services through proactive follow-up and relationship-building.
• Managed weekly route of over 100 customers.
• Addressed all customer needs and concerns promptly, expanding the services utilized.
• Managed accounts receivable for my route with > 80% on time payment collection.
• Ensured 100% contract renewal for my customers as their contracts approached expiration.
• Sold attraction packages and local experiences, often leading the team in weekly strategic ticket sales.
• Provided personalized guest service and trip planning, increasing guest satisfaction scores.
• Earned Savannah Tourism Leadership Council's Coastal Concierge Certification.
Resident Advisor | 08/2015 – 05/2017
Conference Services Manager | Seasonal 05/2017 – 08/2017, 04/2018 – 08/2018, and 04/2019 – 08/2019