I am a results-driven Digital Product Manager and Product Owner with 10+ years of experience in financial services, including roles at USAA, U.S. Bank, and Principal Financial Group. My work has always been guided by a deep sense of purpose — I believe that technology, when built thoughtfully, genuinely improves people's lives, and I bring that conviction to every product I build. I specialize in leading Agile teams, owning product roadmaps and backlogs end-to-end, and delivering complex digital experiences that are both customer-centric and compliant in highly regulated environments. Throughout my career I have contributed to $100B in deposit growth, a 40% increase in customer acquisition, and a 30% reduction in time-to-market. I am currently seeking remote full-time or contract opportunities where I can contribute my skills to a mission-driven organization that values integrity, collaboration, and meaningful impact.
• Own end-to-end delivery of digital onboarding workflows and Risk Tolerance Questionnaire (RTQ) API integrations from requirements through production deployment.
• Translate complex business and compliance requirements into detailed user stories, acceptance criteria, and sprint-ready backlog items for Agile engineering teams.
• Coordinate testing readiness, defect triage, and release validation with quality assurance (QA) teams to ensure high-quality, on-time production releases.
• Partner with compliance, legal, and risk stakeholders to ensure full regulatory alignment across all digital platform releases.
• Support advisor-facing workflows through Salesforce CRM-embedded digital experiences, improving operational efficiency.
• Managed product profit and loss (P&L) and Agile product strategies, achieving a 15% increase in profitability through customer segmentation and targeted investment prioritization.
• Drove feature adoption by 20% utilizing Pendo, Adobe Analytics, and MixPanel to surface behavioral insights and guide product improvements.
• Led delivery of Salesforce CRM-to-analytics platform integrations enabling enhanced reporting, behavioral insights, and advisor-facing dashboards.
• Delivered GDPR-compliant product solutions, achieving 100% regulatory compliance and reducing risk exposure by 10%.
• Reduced time-to-market by 30% by streamlining backlog prioritization and aligning product investments with business outcomes.
• Launched talech Resource Center to boost customer self-service capabilities and improve overall customer engagement.
• Managed USAA bank deposit storefronts across web and mobile platforms, contributing to $100B in deposit growth and a 25% increase in customer engagement.
• Enhanced customer acquisition by 40% through data-led product strategy using Adobe Analytics, Glassbox, and A/B testing to optimize storefront performance.
• Created and executed strategic product roadmaps in collaboration with stakeholders across engineering, compliance, UX/UI design, and marketing.
• Served as subject matter expert (SME) for Glassbox and CMAX analytics tools, strengthening team capability and cross-functional collaboration.
• Managed and prioritized product backlogs using Jira, Rally, and Asana to deliver on Agile sprint commitments.
• Managed digital products for property insurance servicing including change of address, coverage changes, and coverage additions across web and mobile channels.
• Leveraged Adobe Analytics, Glassbox, Clarabridge, and Runway to gather product insights, achieving a 10% increase in customer satisfaction scores.
• Led data analysis efforts supporting marketing tactics and A/B testing, delivering actionable recommendations to senior leadership.
• Resolved broken analytics tagging issues with creative solutions to maintain uninterrupted product performance reporting.