3 resumes found

Mission-driven service delivery leader with 20+ years of experience building and leading high-performing global technical support and customer service teams across enterprise, public-sector, and mission-critical environments. Known for restoring trust during high-stakes incidents, improving customer satisfaction to consistently exceed 95% CSAT, and creating scalable, ITIL-aligned support frameworks that put people first while delivering measurable results. Brings a values-centered leadership style rooted in integrity, accountability, and service to others. Proven ability to mentor diverse teams, strengthen operational excellence, and partner cross-functionally to solve complex problems under pressure. Particularly energized by organizations whose missions serve the common good, protect communities, and value ethical leadership alongside professional excellence. Seeking opportunities with faith-aligned organizations where deep operational expertise, compassionate leadership, and a commitment to service can make a meaningful impact.

An experienced church ministry professional, presenter, and educator, I have over 25 years experience to offer the right organization, diocese, or apostolate looking for someone with a solid Catholic formation, leadership development experience, and pastoral experience. I thrive in places with a well-defined mission, collaborative team environment, and the need for a multi-disciplinary approach.