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Position Summary Provide a consistently high level of customer service while addressing helpdesk tickets with a specific focus on high priority tickets. Help with the organization and management of inventory and deployments. Work with the IT team to come up with creative solutions to end user issues. Handle tickets that require additional research and escalation. Position Accountabilities Close high priority tickets and maintain a high customer satisfaction. Timely workstation deployments and inventory management Organize and process user change requests Learn and assist with managing patch management Understand the process of managing and deploying missing patches into the network of computers. Automate patching with ManageEngine Continuously improve, document, implement, and manage standardized policies and procedures for areas of responsibility. Analyze and implement computer policies as needed. Resolve problems reported by users and troubleshoot root...