Office Coordinator

Date: February 11, 2026

Position Available: Office Coordinator

Position Reports to: Associate Director of Counseling

Department: Counseling Center/Student Life

FLSA Status: Non-Exempt

Schedule:  Full-Time – M-F 8:30 a.m. – 4:30 p.m. Occasional nights and weekends may be required.

Please apply online:  https://franciscan.edu/office-coordinator/

POSITION SUMMARY

The Office Coordinator manages appointment scheduling for counselors; serves as the first point of contact for walk-in clients and visitors; manages and routes incoming phone calls; and provides information and assistance as needed. The Office Coordinator provides administrative and operational support to the Associate Director, ensuring tasks are completed accurately, timely, and in accordance with established procedures. This position is responsible for safeguarding confidential records and must maintain client confidentiality and privacy at all times.

PRIMARY RESPONSIBILITIES

·         Works within established office procedures and guidelines to support departmental operations and leadership. Receives, screens, and directs all incoming phone calls to the department, including taking and relaying messages for staff who are not immediately available. Maintains confidential records and the online scheduling system, with strict adherence to client confidentiality and privacy requirements at all times.

·         Ensures documentation is maintained accurately and confidentially, collaborating with department leadership to uphold HIPAA standards and University policies.

·         Coordinates departmental supply purchasing and completes monthly reconciliation of purchase and transactions for the Counseling Center and Student Life.

·         Provides support for Student Life projects and assists with overflow needs as assigned.

·         Supports social media outreach efforts for the Counseling Center and assigned Student Life departments.

This is not intended to be an all-inclusive list. Additional duties, expectations, and responsibilities may be added or changed as needed to meet the University's needs.

REQUIREMENTS

Must understand, support, and embrace the mission of Franciscan University of Steubenville and possess the following:

Work Experience

·         1-3 years administrative experience

·         Experience working in an office preferred

Technical Skills

·         Proficient in Microsoft Office Suite (Word, Excel, Outlook, etc.)

·         Ability to respect patient confidentiality and privacy in all interactions

·         Ability to work in a multifaceted fast-paced environment

Non-Technical Skills (Competencies)

·         Customer/Service Focus: Excellent customer service skills; ability to interact with a wide variety of people; Quickly and accurately interprets customers’ needs and recommends optimal solutions; Thinks and acts with the customers’ interest in mind; displays a strong service orientation.

·         Dealing with Ambiguity: Readily adjusts to changing circumstances or new situations.

·         Interpersonal Skills: Relates well to all people above, below, at a peer level, inside and outside of the organization.

·         Quality of Work: Consistently checks work for accuracy, appropriateness, and completeness.

·         Verbal Communications: Uses effective speaking and listening techniques to ensure clear and actionable communications.

·         Written Communications: Effectively identifies and organizes the key points needed for effective written communication; checks work for style, spelling, and grammar errors; ensures readability.

Education / Credentials

·         High school or G.E.D. required

·         Undergraduate degree, Trade, or Technical school desired

Workplace Factors

·         Sitting or standing at workstation for hours at a time

Candidates must submit an online application, a resume, list of references, and a cover letter that demonstrates their fit for the position based on their experience, accomplishments, and skills as well as their desire to advance the mission of Franciscan University.

Please apply online:  https://franciscan.edu/office-coordinator/

For other information and job postings, visit our website at https://www.franciscan.edu

Franciscan University of Steubenville is committed to principles of equal opportunity and is an equal opportunity employer.